Quintela, Joana
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Quintela
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Joana
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Joana Quintela
Biography
Joana A. Quintela is an Assistant Professor at the Department of Tourism, Heritage and Culture of Portucalense University and Coordinator of the Short Master - Wine Sommelier and Global Wine Market. She holds a PhD in Tourism (European Doctorate) and a Specialization Course in Hotel Management. She is a REMIT - Research in Economics, Management, and Information Technologies member. Her research interests in tourism and hospitality, focused mainly on service quality and health and wellness, with an emphasis on marketing, sustainability, happiness, and quality of life. She also participates as a coordinator and researcher in several ERASMUS + projects.
Joana A. Quintela é doutorada em Turismo (Doutoramento Europeu) pela Universidade de Aveiro e tem um Curso de Especialização em Direção Hoteleira pela ADHP. é Professora Auxiliar do Departamento de Turismo, Património e Cultura da Universidade Portucalense e Coordenadora do Short Master - Wine Sommelier e Mercado Global de Vinhos. É membro do REMIT - Research in Economics, Management, and Information Technologies. Os seus interesses de investigação focam-se no turismo e hospitalidade, com ênfase na saúde e no bem-estar, com ênfase no marketing, sustentabilidade, felicidade e qualidade de vida. Participa também como coordenadora e investigadora em vários projetos ERASMUS +.
Afiliação:
REMIT - Research on Economics, Management and Information Technologies
DTPC - Departamento de Turismo, Património e Cultura.
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0E10-1DCB-F241Research Projects
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REMIT – Research on Economics, Management and Information Technologies
Centro de investigação que que tem como objetivo principal produzir e disseminar conhecimento teórico e aplicado que possibilite uma maior compreensão das dinâmicas e tendências económicas, empresariais, territoriais e tecnológicas do mundo contemporâneo e dos seus efeitos socioeconómicos. O REMIT adota uma perspetiva multidisciplinar que integra vários domínios científicos: Economia e Gestão; Ciências e Tecnologia; Turismo, Património e Cultura.
Founded in 2017, REMIT – Research on Economics, Management and Information Technologies is a research unit of Portucalense University. Based on a multidisciplinary and interdisciplinary perspective it aims at responding to social challenges through a holistic approach involving a wide range of scientific fields such as Economics, Management, Science, Technology, Tourism, Heritage and Culture.
Grounded on the production of advanced scientific knowledge, REMIT has a special focus on its application to the resolution of real issues and challenges, having as strategic orientations:
- the understanding of local, national and international environment;
- the development of activities oriented to professional practice, namely in the business world.
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Publication Open Access International case studies in tourism marketing [Book Review]2023-08-28 - Quintela, JoanaIn International Case Studies in Tourism Marketing, the authors take a diversified approach based on various tourism topics widely found in the curricula of higher education programs. This publication, part of the Routledge International Case Studies in Tourism series, is a handbook that provides great detail on the implementation of a total of 27 cases. In each case, a descriptive report of their implementation, the methods applied and the expected results are presented. The descriptive account of the implementation of the cases allows lecturers in the field to reproduce these pedagogical experiences, adapting them to their specific contexts. The international character of the book is equally enriching in this sense, allowing the sharing of experiences and knowledge applied on a global scale, including examples from countries on five continents, with a greater representation of European cases [...]Publication Open Access Influence of service quality and satisfaction in future behavioural intentions among health and wellness users2014-10 - Correia, Anabela G.; Quintela, JoanaThis paper analyses the influence of service quality and satisfaction in future behavioral intentions in health and wellness tourists. Service quality was defined by Parasuraman, Zeithaml e Berry (1985) through the SERVQUAL scale with five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. To analyse the future behavioral intentions, we considered the return and recommend intentions. A survey was conducted at five health and wellness tourism units situated in the central region of Portugal and the sample was constituted by a total of 268 users. The result analysis permitted to verify that service quality and satisfaction influences future behavioral intentions. It appears to be evident that the dimensions of assurance and empathy are the ones that most influence future behavioral intentions. In what concerns to satisfaction, we verify that it’s related with these both intentions, but mainly with the intention to return and to and reuse those health and wellness services. These results and the implications for health and wellness tourism organizations are discussed.Publication Restricted Access Health and wellness tourism: A strategic plan for tourism and thermalism valorization of São Pedro do Sul2015 - Costa, Carlos; Mendes, José; Quintela, JoanaPublication Restricted Access A roadmap to interdisciplinary project-based learning: Designing innovative experiences for tourism destinations2024-04-15 - Quintela, Joana; Durão, Marília; Veríssimo, MedéiaThis international case study book provides 23 expertly curated case studies on entrepreneurship and innovation in tourism, each with detailed implementation instructions for the instructor to maximise student participation and learning. The dynamic characteristic of the tourism industry under the influence of micro and macro environment factors requires future professionals to be equipped with appropriate skills and competencies to deal with change and development in real-life practices. Curated and developed by industry experts and practitioners, these case studies embody real-world scenarios with the aim of best preparing students for their future careers. This compelling set of case studies explores the dynamics of entrepreneurship in global context, analyses emerging markets and new business models, and elicits the implications of innovation and entrepreneurship in different contexts and within a transdisciplinary perspective. The cases illustrate innovation and entrepreneurship as an accelerator of tourism growth and development, under a sustainable perspective. With reflective questions throughout to aid both in-class discussion and self-study, this book is an ideal study resource for use in higher and vocational education, and its unique, teaching-led approach positions it as a vital study tool for instructors and students alike.Publication Open Access Health and Wellness Tourism as Source of Happiness and Quality of Life2020 - Costa, Carlos; Correia, Anabela; Quintela, JoanaHealth and wellness tourism as always been in the tourism history of Portugal and Hungary. Nowadays, it still figures as one of the strategic products for development of tourism in both countries. The constant and solid growth of this type of tourism is due to the large range of modern life circumstances and constraints. The stress levels and the working hours and the improvement of the life hope, are factors that converge and obey to a bigger concern with the quality of life levels and also the sense of happiness. Consequently, Health and Wellness activities, specifically the ones that are rewarded with the therapeutic qualities and characteristics of thermal waters, are particularly valorised by different segments of demand. The literature review allowed the comprehension of the concepts of quality of life and happiness in the tourism context and reflected the reality and the potential nature of health and wellness tourism as a global touristic product for the contemporary world, mainly in the developed societies. The purpose of the present paper is to analyse the relation of health and wellness tourism and the improvement of quality of life and the levels of happiness, in a comparative study between Portuguese and Hungarian realities. The analysis was made by the supply side. The empirical study was developed in a four months period and the empirical data were collected through the administration of a questionnaire as a data collection tool in some of the most important Thermal Baths, Hot Springs and SPAs of those countries. The study sample is made up of 753 Portuguese and Hungary users of those SPAs and thermal baths. The results of the empirical research are analysed and both cases are compared. The obtained conclusions are presented and the implications to the development of health and wellness tourism are demonstrated in a marketing and consumer behaviour perspective.Publication Open Access Qualidade de Serviço no Turismo de Saúde e Bem-estar: Um estudo exploratório2010 - Correia, Anabela G.; Antunes, Joaquim G.; Quintela, JoanaEste estudo pretende analisar o impacto da qualidade de serviço nos níveis de satisfação dos utilizadores de unidades de Turismo de Saúde e bem-estar, considerado pelo P.E.N.T. (2006-2015) como um dos mercados mais importantes para o futuro do turismo em Portugal. Através deste estudo exploratório pretende-se contribuir para o desenvolvimento das organizações de Turismo de Saúde e Bem-estar, incentivando a aposta na qualidade de serviço, proporcionando às empresas hoteleiras e termais um conhecimento mais profundo do mercado, permitindo-lhes definir uma oferta adequada às necessidades, desejos e atitudes do(s) seu(s) mercado(s)-alvo, com vista a um melhor aproveitamento das suas potencialidades.Publication Restricted Access Preserving ritual food as intangible cultural heritage through digitisation: the case of Portugal2022-05 - Lopes, Cristina; Remelgado, Patrícia; Quintela, Joana; Albuquerque, Helena; Freitas, Isabel Vaz de; Ramazanova, MakhabbatRitual food and gastronomy, as intangible cultural heritage, is important for preserving cultural identity and traditions of a country, as well as a tool for promoting tourism. [...]Publication Restricted Access Developing undergraduates’ research competences through a tourism destination management course2022-07-06 - Quintela, Joana; Durão, MaríliaThe levels of complexity and the changing environment in which the tourism industry operates, require critical and reflective tourism practitioners. Consequently, and considering the need for students to develop analytical, problem-solving, and communication skills, this article explores the research experiences of undergraduate students, focusing on the process of developing an independent, inquiry-based project. This paper describes a research project developed by two classes of undergraduate students majoring in tourism, providing an overview of the implementation of the project and of students’ perceptions on this experience. Results suggest that adopting a research-based learning approach promotes students’ engagement with research practices and increases intellectual capacity, which may prove useful to other tourism educators in developing competence-based courses.Publication Open Access Contribution of health and wellness tourism to happiness and quality of life: A comparative study between Portugal and Hungary2023-03-14 - Quintela, JoanaThis study evaluates the contribution of Health and Wellness Tourism(HWT) in the improvement of Happiness and Quality of Life (QoL) of Thermal Spa users in Portugal and Hungary. [...]Publication Restricted Access Fans' perceptions of pro-environmental sustainability initiatives in sport and triple bottom line benefits2023-01-24 - Escadas, Marco; Biscaia, Rui; Kellison, Timothy; Santos, Teresa; Cayolla, Ricardo; Quintela, JoanaThe purpose of this research is to examine fans' perceptions of pro-environmental sustainability initiatives promoted by a professional sport club and the ensuing effects on a triple bottom line (TBL) approach (i.e. fans' socially, environmentally and economically favourable behaviours).