Quintela, Joana
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Quintela
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Joana
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Joana Quintela
Biography
Joana A. Quintela is an Assistant Professor at the Department of Tourism, Heritage and Culture of Portucalense University and Coordinator of the Short Master - Wine Sommelier and Global Wine Market. She holds a PhD in Tourism (European Doctorate) and a Specialization Course in Hotel Management. She is a REMIT - Research in Economics, Management, and Information Technologies member. Her research interests in tourism and hospitality, focused mainly on service quality and health and wellness, with an emphasis on marketing, sustainability, happiness, and quality of life. She also participates as a coordinator and researcher in several ERASMUS + projects.
Joana A. Quintela é doutorada em Turismo (Doutoramento Europeu) pela Universidade de Aveiro e tem um Curso de Especialização em Direção Hoteleira pela ADHP. é Professora Auxiliar do Departamento de Turismo, Património e Cultura da Universidade Portucalense e Coordenadora do Short Master - Wine Sommelier e Mercado Global de Vinhos. É membro do REMIT - Research in Economics, Management, and Information Technologies. Os seus interesses de investigação focam-se no turismo e hospitalidade, com ênfase na saúde e no bem-estar, com ênfase no marketing, sustentabilidade, felicidade e qualidade de vida. Participa também como coordenadora e investigadora em vários projetos ERASMUS +.
Afiliação:
REMIT - Research on Economics, Management and Information Technologies
DTPC - Departamento de Turismo, Património e Cultura.
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0E10-1DCB-F241Research Projects
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REMIT – Research on Economics, Management and Information Technologies
Centro de investigação que que tem como objetivo principal produzir e disseminar conhecimento teórico e aplicado que possibilite uma maior compreensão das dinâmicas e tendências económicas, empresariais, territoriais e tecnológicas do mundo contemporâneo e dos seus efeitos socioeconómicos. O REMIT adota uma perspetiva multidisciplinar que integra vários domínios científicos: Economia e Gestão; Ciências e Tecnologia; Turismo, Património e Cultura.
Founded in 2017, REMIT – Research on Economics, Management and Information Technologies is a research unit of Portucalense University. Based on a multidisciplinary and interdisciplinary perspective it aims at responding to social challenges through a holistic approach involving a wide range of scientific fields such as Economics, Management, Science, Technology, Tourism, Heritage and Culture.
Grounded on the production of advanced scientific knowledge, REMIT has a special focus on its application to the resolution of real issues and challenges, having as strategic orientations:
- the understanding of local, national and international environment;
- the development of activities oriented to professional practice, namely in the business world.
58 results
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Publication Open Access A influência da qualidade de serviço e da satisfação no comportamento pós-consumo no turismo de saúde e bem-estar2014 - Correia, Anabela G.; Quintela, JoanaEste estudo tem como principal objetivo a análise da influência da qualidade de serviço e da satisfação dos utilizadores de unidades de turismo de saúde e bem-estar no comportamento pós-consumo, nomeadamente na intenção de recomendar e na intenção de regressar. Pretende-se com esta investigação contribuir para o desenvolvimento das organizações de turismo de saúde e bem-estar, bem como para o aumento da sua qualidade de serviço. Considera-se ainda que esta perspetiva tem sido vista como um fator determinante para um aumento da competitividade do sector, permitindo o desenvolvimento das regiões do interior de Portugal, onde a maioria desta oferta turística se situa.Publication Open Access Sustainable Initiatives in Sports Organizations: Analysis of a Group of Stakeholders in Pandemic Times2021-08-14 - Santos, Teresa; Cayolla, Ricardo; Quintela, JoanaThis study explores the importance of environmentally sustainable initiatives in sport (ESIS) for stakeholders in pandemic times. Three topics—climate changes and energy consumption, environmental impact of sports events, and health and well-being—were considered and analysed under three sustainability forms: organisational, community, and individual. A total of 5917 stake- holders (sponsors, employees, and members) of a sports organization realised one online survey. The data gathering process occurred during pandemic times, when every kind of collective sport event was suspended to the general public. The descriptive analysis of the results is provided, and the findings reveal that health and well-being is the most valorised topic by members and employees, in a sustainable individual form. On the other hand, sponsors manifest their interest mainly in a sustainability organisational and community forms.Publication Open Access A hospitalidade na saúde desafios e iniciativas2018-07 - Almeida, António Lopes; Quintela, JoanaA hospitalidade é uma dimensão fundamental da integração e desenvolvimento da gestão hoteleira nas organizações de saúde. Apesar dos recentes avanços nesta matéria parece haver ainda um longo caminho a percorrer no sentido da sua afirmação. Neste artigo reflete-se sobre os constrangimentos e oportunidades neste domínio, sendo um primeiro passo em direção a um debate académico mais aprofundado sobre o atual e futuro panorama desta área em Portugal. Fruto desta reflexão, propõe-se um conjunto de iniciativas consideradas relevantes para a consolidação desta importante dimensão na saúde.Publication Open Access Port wine and wine tourism: the touristic dimension of Douro’s landscape2023-07-29 - Quintela, Joana; Freitas, Isabel Vaz de; Albuquerque, HelenaWine tourism is one of the most important products for developing tourism in Portugal. The aim of this paper is to assess the importance of Port Wine for the tourism development of the Douro landscape, using a case study approach based on interviews with several stakeholders, through qualitative research. For this purpose, we selected a sample of respondents composed of the sector stakeholders of Port vineyards. The results allow us to ponder and highlight the importance of the PortWine culture for the region’s development, as well as to identify the economic, social, and emotional values inherent to those who work in the sector based on an identity connected to the territory. This study focuses mainly on the approach taken to wine tourism, identifying the level of investment made in this area in terms of specialized training for employees, the creation of facilities and procedures suited to the practice of this type of tourism, as well as the values of the territory and wine that should guide the development of wine tourism activities in the Port Wine region. The impacts of COVID-19 on the sector are also analyzed, classifying them into different dimensions.Publication Open Access Service quality in health and wellness tourism: Trends in Portugal2011 - Correia, Anabela G.; Antunes, Joaquim G.; Quintela, JoanaThe purpose of this study was to: a) analyze the impact of service quality on client satisfaction; b) identify travel behavior and c) assess the attributes that are more important and more satisfaction-oriented from the client point of view. These objectives are designed to provide health and wellness tourism units with a better understanding of the market; help them match supply to the needs, wishes and attitudes of their target markets and draw up improved plans for developing their potential. The empirical data, collected in five Portuguese hot springs units, was evaluated using a modified SERVQUAL scale. Attributes designated as more pleasing, and those receiving more emphasis, were assessed through the Importance-Performance-Analysis model. Travel behavior was assessed by means of a purpose-made questionnaire. In terms of service quality, we confirmed that aspects relating to attendance ("ability of the employee to perform accurately and dependably", "employee's willingness to help the customer and provide prompt service", "capacity to provide individualized attention") were more satisfying for users of these units. Through the IPA, we established that the attributes of "quality / price ratio"; "quality of complementary services (lodging and leisure)"; and "geographic location (quality of transport and accessibility)" offered were of less interest to clients. Implications for Portugal were discussed.Publication Open Access Service quality: A competing value in health and wellness industry2010 - Correia, Anabela G.; Antunes, Joaquim G.; Quintela, JoanaThis study examined the impact of service quality on clients’ satisfaction. The empiric data were collected through surveys administrated to the users of five Portuguese thermal units and a hotel Spa. The investigation was based on SERVQUAL scale presented by Parasuraman, Zeithaml and Berry (1985). Necessarily, this model was adapted to the nature and characteristics of health and wellness industry. The dimensions of the service quality scale were reduced to the more significant ones for the studied units (attendance, assurance and tangibles). The results showed that are the aspects related to assurance and attendance that give more satisfaction to the users, that service quality is an antecedent of clients’ satisfaction and it has an impact on users’ loyalty.Publication Open Access "If you don’t know me by now": The importance of sustainability initiative awareness for stakeholders of professional sports organizations2022-04-19 - Santos, Teresa; Cayolla, Ricardo; Quintela, JoanaThis study explores the importance of sustainable initiatives (SI) in sport for the stakeholders of a professional sports organization (PSO) after three months of absence of the public at the stadiums due to the pandemic situation. Two topics—diversity and inclusion (DIVIN) and the attraction and retention of human capital (ARHC)—were considered and analyzed. A third factor—the distance of residence of the members and the PSO—was considered as an element of the possible relationship between the awareness of the SI and the assessment of the topics in question. A total of 5694 PSO members took an online survey. Through the description of the data, the results show that being aware of the SI performed is a crucial factor for the success of the SI. Distance positively influences SI awareness. The topics considered are rated most positively by members with awareness of the SI, with a higher rating for the topic with the highest external visibility.Publication Open Access Health, wellness and medical tourism: A conceptual approach2016 - Costa, Carlos; Correia, Anabela G.; Quintela, JoanaNowadays, health, wellness and medical tourism are recognized as one of the most developed and growing sector of today’s thriving tourism industry that has increased its activity worldwide, due to a lot of social and economic circumstances that leads people to achieve and pursue a better quality of life. However, these kind of tourism face a multitude of challenges and one of that challenges is the discrepance on its different conceptual approaches and definitions. A literature review on this topic with a descriptive, comparative and exploratory nature was conducted, building a theoretical framework on this field of study. Units of meaning for the definition of the concept categories were elected, which allowed to reflect and sintetize the different approaches to the topic. This analysis brought other perspectives of identification and description of distinct themes, including a few issues about health, wellness, medical tourism, wellbeing and quality of life. Therefore, the main goal of this paper is to summarize and clarify this complex and sweeping concept that assumes in a prominent role in the global context of tourism and results in a concise overview of the literature produced on the subject towards a small contribution to a better understanding of the concept.Publication Open Access The role of Health and wellness tourism in sustainable territorial development2017-12 - Costa, Carlos; Correia, Anabela; Quintela, JoanaThis study intends to analyse the role of health and wellness tourism in sustainable territorial development. Under a perspective of sustainability, tourism industry contains the potential to facilitate and to contribute to quality of life of communities since the moment it combines their different interests with the visitors’ and respects the natural, cultural and economic resources of the territories. This balanced combination of factors reveals crucial for local and regional development that reveals even more important to the inner regions. Under this postulation and considering that the central region of Portugal is health and wellness tourism centre of attraction – where 50% of the total of thermal units of the country are concentrated – the main goal of this research is to evidence the potential of health and wellness tourism in local and regional development. Methodologically, this research will combine qualitative and quantitative research methods, using the delphi and survey technique among the administrators, managers and users of health and wellness units. In this paper, only an exploratory and conceptual approach is made based on the literature review. Although, the intention is to contribute to advancing knowledge in the field of health and wellness tourism, demonstrating and providing evidence in the future through the empirical research, about its potential as an element to settlement of the population on the inland regions of Portugal.Publication Open Access International case studies in tourism marketing [Book Review]2023-08-28 - Quintela, JoanaIn International Case Studies in Tourism Marketing, the authors take a diversified approach based on various tourism topics widely found in the curricula of higher education programs. This publication, part of the Routledge International Case Studies in Tourism series, is a handbook that provides great detail on the implementation of a total of 27 cases. In each case, a descriptive report of their implementation, the methods applied and the expected results are presented. The descriptive account of the implementation of the cases allows lecturers in the field to reproduce these pedagogical experiences, adapting them to their specific contexts. The international character of the book is equally enriching in this sense, allowing the sharing of experiences and knowledge applied on a global scale, including examples from countries on five continents, with a greater representation of European cases [...]