Information technologies in quality management in higher education [comunicação oral]

Abstract

The use of Information Technologies (IT) has played an increasingly important role in quality management in higher education. This article examines the impact of IT on improving quality management processes and promoting academic excellence in higher education institutions. IT offers a range of tools and solutions that enable higher education institutions to collect, analyze, and interpret relevant data for assessing and monitoring quality in higher education. Through learning management systems, online assessment platforms, and data analysis software, institutions can obtain accurate and real-time insights into student performance, teaching effectiveness, and student satisfaction. Furthermore, IT enables the implementation of quality management systems based on international standards, such as ISO 9001:2015, providing a structured framework for continuous improvement in higher education processes. These systems can facilitate the documentation of policies and procedures, the monitoring of performance indicators, and the conduct of internal and external audits, contributing to quality assurance and compliance with established standards. IT also plays a crucial role in communication and collaboration among the various stakeholders involved in quality management in higher education. Through online portals and platforms, students, faculty, administrators, and staff can share information, exchange feedback, and participate in decision-making processes, promoting a more participatory and transparent approach to quality management. However, it is important to emphasize that the effective implementation of IT in quality management requires a strategic approach and an institutional culture supportive of innovation. Higher education institutions must invest in suitable technological infrastructure, provide training and support to users, and ensure data security and privacy. IT plays a fundamental role in quality management in higher education by providing tools and solutions that contribute to the improvement of higher education processes, compliance with international standards, and effective communication among takeholders. The strategic adoption of IT can drive academic excellence and student satisfaction, fostering a culture of quality in higher education institutions.