Ramazanova, Makhabbat
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Ramazanova
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Makhabbat
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Makhabbat Ramazanova
Biography
Makhabbat Ramazanova is Assistant Professor and Coordinator of the master’s degree in Tourism and Hospitality at University Portucalense (UPT), Portugal. She holds a PhD in Tourism from the University of Balearic Islands, Spain (2019), a Master's degree in Sustainable Development from the Dublin Institute of Technology, Ireland (2013) and a Bachelor's degree in Finance from the Ualikhanov University, Kazakhstan (2011). She is an integrated member of the ‘Territory and Development Research Group’ of REMIT – Research on Economics, Management and Information Technologies (UPT).
She has been coordinating and working on EU capacity-building projects with HEIs in Central Asia, Europe, Asia, and Latin America for the past 10 years. Currently she is involved in the projects related to ecotourism entrepreneurship, sustainable tourism, cultural heritage and gastronomy, research management in higher education institutions.
Her main research areas are related to tourism-water nexus, sustainable tourism, ecotourism, cultural heritage and tourism, development and management of tourism destinations.
8115-B5A5-BD01
57209245111
AAY-3821-2021Research Projects
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REMIT – Research on Economics, Management and Information Technologies
Centro de investigação que que tem como objetivo principal produzir e disseminar conhecimento teórico e aplicado que possibilite uma maior compreensão das dinâmicas e tendências económicas, empresariais, territoriais e tecnológicas do mundo contemporâneo e dos seus efeitos socioeconómicos. O REMIT adota uma perspetiva multidisciplinar que integra vários domínios científicos: Economia e Gestão; Ciências e Tecnologia; Turismo, Património e Cultura.
Founded in 2017, REMIT – Research on Economics, Management and Information Technologies is a research unit of Portucalense University. Based on a multidisciplinary and interdisciplinary perspective it aims at responding to social challenges through a holistic approach involving a wide range of scientific fields such as Economics, Management, Science, Technology, Tourism, Heritage and Culture.
Grounded on the production of advanced scientific knowledge, REMIT has a special focus on its application to the resolution of real issues and challenges, having as strategic orientations:
- the understanding of local, national and international environment;
- the development of activities oriented to professional practice, namely in the business world.
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Publication Open Access Tourism and water resources: interrelationships and consequences: the case of Kazakhstan2020 - Ramazanova, MakhabbatTourism and water are characterised by a significant and complex number of different, and sometimes bidirectional, interrelationships (Gössling et al., 2012; Tortella & Tirado, 2011). This research area is relatively new and there is a significant deficit in the body of literature concerning this area (Gössling et al., 2015; UNWTO, 2013). [...]Publication Open Access Water and the city: Valorising Guimarães water heritage for tourism2020 - Freitas, Isabel Vaz de; Ramazanova, MakhabbatWater is the most important natural source of human existence and the main element of the socio-economic development of any industry. Water is an essential in meaningful experience of the visitors, who have an internal relation with this touristic resource as an attraction. As a cultural resource is associated with symbolic and artistic meanings. In urban areas where water is often ignored and its heritage elements are underestimated, the valorisation of its heritage elements and natural state is essential to create a safeguard and protection attitude towards this vital asset of life. To value is to recognise importance, to understand significance, to act towards conservation in both natural and cultural angles, particularly in cities where the conservation of water resources is critical and ignored in an urban development process. In this perspective, the present study attempts to analyse the water heritage state in the historical city Guimarães with the aim to valorise the water heritage resources linked to traditions and local historical narratives. Giving significance to those historical assets, aims to promote sustainable use and sustainable visit development. In this context, it is important to understand the residents’ view about the water presence in Guimarães, to understand the local opinion about the valorisation of water heritage for tourism and to understand what could the city do in conservation and the implementation of sustainable attitude related with this vital resource.Publication Open Access Water quality of the lakes: Consequences of tourism development2019 - Tortella, Bartolomé Deyá; Kakabayev, Anuarbek; Bulai, Mihai; Ramazanova, MakhabbatPublication Open Access Virtual Accessibility to Enhance Research Efficiency: The Case of Bolivian Universities2023-01-03 - Chavez, Georgina; Bojanic, Ing Cynthia; Orlandrini, Ingrid; Iñiguez, Edgar; Fuentes Ávila, Jorge Eduardo; Barrera Zuleta, Beatriz Margarita; Marín Guzmán, Silvia; Uzqueda, Susana; Silva, Fátima Matos; Ramazanova, Makhabbat; Albuquerque, HelenaThe main objective of this article is to analyse how research management is carried out in some higher education institutions in Bolivia, based on the analysis of good practices developed. Furthermore, the virtual accessibility of the information and communication in research and science is carried out. Accessibility to digital information of the institutional Web contents of the higher education and research institutions in Bolivia were analysed to under-stand if they comply with the accessibility requirements contained in the Web Content Accessibility Guidelines 2.0 of the World Wide Web Consorti-um (W3C), as enshrined in the European Parliament Directive (EU) 2016/2102 and the European Standard EN 17161:2019. The final analysis re-vealed several weaknesses affecting users' interest and motivation and rec-ommended to take certain steps to provide virtual accessibility of in HEIs in Bolivia.Publication Open Access How do guests evaluate eco-certified hotels? An analysis of guests’ reviews of Portuguese hotels2024-06-24 - Pacheco, Luís Miguel; Ramazanova, Makhabbat; Durão, Marília; Nogueira, Sónia; Carvalho, João M. S.User-generated content and online reviews have become a prominent source of information for tourists in the last couple of decades. At the same time, hospitality firms show an increasing concern with environmental practices, in line with customers’ changes of attitude and awareness of their environmental footprint. This paper analyses the content of reviews posted on TripAdvisor by guests staying in a large sample of environmentally certified hotels. The objective is to find out if sustainability concerns are present in guests’ reviews and identify the most important sustainability attributes. Using the Maxqda and Leximancer software, 1748 reviews from 95 Portuguese hotels were analysed; the content analysis evidences that guests’ predominant themes regarding their experiences are mostly common and independent of the category, average review, or type of travel. Eco-issues are primarily absent from the reviews. Although all analysed hotels are ‘eco-certified’, that label does not seem to be associated with guests’ attitudes and concerns. The results have relevant implications for hospitality managers.Publication Open Access Do sustainability perceptions affect lake destination loyalty?2023-09-20 - Deyá Tortella, Bartolomé; Kakabayev, Anuarbek; Caldeira, Ana Maria; Carneiro, Maria João; Ramazanova, MakhabbatDespite a growing concern over sustainability in tourism, research on this domain, regarding, specifically, lake destinations, is still scarce. Although perceptions on lake destinations have been studied, no study is known that has analyzed the impact of visitors’ perceptions on satisfaction and behavioral intentions. Thus, this paper aims to develop and test a model to analyze the effect of lake visitors’ perceptions of destination’s sustainability on both satisfaction and loyalty towards lake destinations. A questionnaire survey was conducted in the Shchuchinsk-Burabay resort area, an important lake destination in Northern Kazakhstan. The results support the proposed lake destination loyalty model, tested using partial least squares structural equation modelling (PLS-SEM). Sustainability proved to be decisively influential, with water quality being the dimension with the highest impact on satisfaction with the lakes, along with a positive key impact of other dimensions of perceptions of the lakes being the absence of congestion. In addition, both water quality and lack of congestion had, conjointly with other features, a significant indirect impact on satisfaction with lake destinations and on loyalty. Based on the research findings, theoretical conclusions and practical implications are drawn.Publication Open Access Wellness Tourism Experience on the Rise Post COVID: Behavioural Demand Trends and Expectations2022 - Hekmat, Nasim; Marques, Jorge; Quintela, Joana; Ramazanova, MakhabbatThis chapter synthesizes the emergence of the growing wellness tourism segment in an era of post-COVID-19 travel when consumer mentality has been radically changed and shifted towards different needs. This includes any activity that allows tourists to work on themselves mentally or physically and present several considerations and recommendations for the wellness industry to take full advantage of tourism opportunities moving forward. It aims to help understand consumer behaviour and preferences by predicting wellness tourism trends and developments, acknowledging the gaps in the research available for understanding wellness tourism post covid and reflecting the experience economy perspective in the sector. A research method was developed, including a literature review and survey application to potential wellness tourists. Discussion of results is provided, along with main conclusions, allowing the identification of trends and development measures to help improve wellness tourism in a post-COVID era.Publication Restricted Access Analysis of the consumer behaviour regarding the use of online food delivery apps during Covid-19 sanitary restrictions in Portugal2022-05-19 - Borges, Isabel; Silva, Fátima Matos; Albuquerque, Helena; Ramazanova, Makhabbat; Marques, JorgeThe purpose of this paper is to analyse the consumer behaviour regarding the use of online food delivery apps during Covid-19 sanitary restrictions in Portugal. The study explores the behaviour of consumers towards digital food ordering and delivery services, and its impact in the restaurant industry. [...]Publication Open Access Traditional gastronomy and its preservation2024-03-03 - Ramazanova, MakhabbatCultural heritage in its various aspects is a peculiar expression of the territory and its history, the preservation of which is necessary for the understanding, permanence, and formation of the national identity, as well as for the democratisation of culture. On the other hand, cultural heritage values the territory and represents an important economic resource, being a factor of competitiveness that needs to be strengthened as an element of differentiation and attractiveness. Among the intangible cultural heritage, gastronomy is of great importance to preserve the cultural identity and traditions of the country, as well as a tool to promote tourism.Publication Open Access Sustainable tourist attitudes in urban destinations: The cases of Porto and Lisbon2023-06 - Bakas, Fiona; Ramazanova, Makhabbat; Veríssimo, Medéia; Durão, MaríliaUrban tourism destinations are particularly prone to negative impacts due to the high flow of tourists. [...]