Understanding the key performance indicators for business intelligence maturity in the healthcare sector

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dc.contributor.authorSilva, João
dc.contributor.authorGonçalves, Célia Talma
dc.contributor.authorOliveira, Catarina Félix de
dc.date.accessioned2022-06-29T15:00:24Z
dc.date.available2022-06-29T15:00:24Z
dc.date.issued2022-06-24
dc.description.abstractThe digital transformation associated with the huge volume of data that healthcare organizations deal with today is based on transforming this complex knowledge-driven industry to turn data into knowledge. The healthcare industry requires comprehensive models that help identify priorities to implement business intelligence (BI) solution. Business intelligence can help organizations make better decisions by showing current and historical data within their business context. This paper systematizes and analyzes three business intelligence maturity models into one and also attempts to understand the main key performance indicators in adopting business intelligence maturity model in healthcare organizations. For this purpose, we present a questionnaire that was based on the systemized business intelligence maturity model that was sent to X% of the Portuguese hospitals with the objective of identifying not only the business intelligence maturity stage of the Portuguese hospitals but also to infer the most important key performance indicators that will characterize each stage.pt_PT
dc.identifier.citationSilva, J., Gonçalves, C. T., & Félix, C. (2022). Understanding the key performance indicators for business intelligence maturity in the healthcare sector. In A. Abreu, D. Liberato, & J. C. Garcia Ojeda (Eds.), Advances in Tourism, Technology and Systems, (Smart Innovation, Systems and Technologies, vol. 293, pp. 435-445). Springer. https://doi.org/10.1007/978-981-19-1040-1_37. Repositório Institucional UPT. http://hdl.handle.net/11328/4332pt_PT
dc.identifier.doihttps://doi.org/10.1007/978-981-19-1040-1_37pt_PT
dc.identifier.isbn978-981-19-1039-5 (Print)
dc.identifier.isbn978-981-19-1040-1 (Online)
dc.identifier.urihttp://hdl.handle.net/11328/4332
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherSpringerpt_PT
dc.relation.ispartofseriesSmart Innovation, Systems and Technologies book series;293
dc.relation.publisherversionhttps://link.springer.com/chapter/10.1007/978-981-19-1040-1_37pt_PT
dc.rightsrestricted accesspt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectBusiness intelligencept_PT
dc.subjectMaturity modelspt_PT
dc.subjectHealth carept_PT
dc.titleUnderstanding the key performance indicators for business intelligence maturity in the healthcare sectorpt_PT
dc.typeconferenceObjectpt_PT
degois.publication.firstPage435pt_PT
degois.publication.lastPage445pt_PT
degois.publication.titleAdvances in Tourism, Technology and Systems, (Smart Innovation, Systems and Technologies book series)pt_PT
degois.publication.volume293pt_PT
dspace.entity.typePublicationen

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