Evaluation of high school websites based on users: a perspective of usability and performance study

Abstract

This study has as an objective to evaluate four educational sites directed to High School through the implementation of an assessing EQEWS Model, based on Santos, Cordón García and Gomez Díaz (2017). The evaluating quality model is based on ten criteria, according to a Likert scale of 0 to 4. The results gave rise to a quality ranking with the averages of the two best and the two worst sites. These four sites were evaluated by two hundred users who answered a questionnaire applied through of agree, disagree and undefined scale. They evaluated the performance and degree of satisfaction while consulting the websites. The results showed that usability and navigation were the first and second criteria to be preferred by the users. A majority of the users were satisfied with the usability and the navigation but dissatisfied with the criteria of update and communication of the websites they evaluated.