Paving the Way for IT Governance in the Public Sector

dc.contributor.authorTelino, Veronica
dc.contributor.authorMassa, Ricardo
dc.contributor.authorMota, Ioná
dc.contributor.authorSandro, Alex
dc.contributor.authorMoreira, Fernando
dc.date.accessioned2021-04-26T14:23:45Z
dc.date.available2021-04-26T14:23:45Z
dc.date.issued2020
dc.description.abstractPublic sector organizations often have information technology governance proposals to implement or solutions that are not enough to solve their information technology problems. This instability wastes technology investments, adds no value, and affects the performance of industry organizations. In this study, our main goal is to identify aspects of the environments that facilitate implementation and ensure the continuity of the governance process in organizations, based on people’s behavior, as the human factor is critical to ensuring that the organization’s goals are met. We conducted a case study through the application of interviews and questionnaires to eight managers of a Brazilian public university. We collect data from the perspective of the Information Technology and Innovation Diffusion Theory and the Technology Acceptance Model. The results point that aspects related to manager behavior are involvement, communication, reality, training, and diversity. These aspects correspond to the basis of our proposal. The setting of the environment is the product of the arrangement of these aspects, the recommendations of the literature and the interpretation of the dimensions of the questionnaire. To make the organizational environment conducive to governance, we must involve managers and their teams in change. Together they can pave the way, break paradigms, and turn governance into a habit.pt_PT
dc.identifier.citationTelino V., Massa R., Mota I., Sandro A., Moreira F. (2020). Paving the Way for IT Governance in the Public Sector. In: Rocha Á., Adeli H., Reis L., Costanzo S., Orovic I., Moreira F. (eds), Trends and Innovations in Information Systems and Technologies. WorldCIST 2020. Advances in Intelligent Systems and Computing, vol. 1159. pp. 281-290. Springer, Cham. doi: https://doi.org/10.1007/978-3-030-45688-7_29. disponível no Repositório UPT, http://hdl.handle.net/11328/3474pt_PT
dc.identifier.doihttps://doi.org/10.1007/978-3-030-45688-7_29pt_PT
dc.identifier.isbn978-3-030-45688-7 (Online)
dc.identifier.issn978-3-030-45687-0 (Print)
dc.identifier.urihttp://hdl.handle.net/11328/3474
dc.language.isoengpt_PT
dc.publisherSpringer, Champt_PT
dc.rightsrestricted accesspt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectIT governancept_PT
dc.subjectHuman capitalpt_PT
dc.subjectOrganizational changept_PT
dc.titlePaving the Way for IT Governance in the Public Sectorpt_PT
dc.typebook partpt_PT
degois.publication.firstPage281pt_PT
degois.publication.lastPage290pt_PT
degois.publication.titleAdvances in Intelligent Systems and Computingpt_PT
degois.publication.volume1159pt_PT
dspace.entity.typePublicationen
person.affiliation.nameUniversidade Portucalense
person.familyNameMoreira
person.givenNameFernando
person.identifier.ciencia-id7B1C-3A29-9861
person.identifier.orcid0000-0002-0816-1445
person.identifier.ridP-9673-2016
person.identifier.scopus-author-id8649758400
relation.isAuthorOfPublicationbad3408c-ee33-431e-b9a6-cb778048975e
relation.isAuthorOfPublication.latestForDiscoverybad3408c-ee33-431e-b9a6-cb778048975e

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