REMIT - Capítulos de Livros / Book Chapters

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  • PublicaçãoAcesso Aberto
    Transitions from education to work: Impacts on perceived employability in Tourism and Hospitality
    (Sage, 2023-05-17) Durão, Marília; Costa, Carlos; Carneiro, Maria João; Segovia-Pérez, Mónica
    The T&H industry has become a growing career choice, hence drawing great attention to the role of Higher Education in meeting the needs of both the industry and the graduates. This study seeks to portray the views of highly qualified individuals, Tourism and Hospitality graduates and prospective graduates, on the process of education-to-work transition, focusing on their perceived level of preparedness for entering the labour market. In-depth interviews were conducted with 56 purposefully selected participants at different career stages in Portugal. By focusing on first-hand accounts on academic paths and practical learning experiences, subjective meanings and some of the factors influencing career construction and employability in T&H are unveiled. These insights may assist Higher Education Institutions and employers in understanding how to support graduates in smoothing the transition to the labour market and to make full use of their potentials upon graduation.
  • PublicaçãoAcesso Aberto
    The Literary Man Óbidos Hotel (2015) [entrada em dicionário]
    (University for Foreigners of Perugia, 2023-11) Quintela, Joana
    "The Literary Man" Óbidos Hotel is located next to the Castle of the medieval town of Óbidos (Leiria, Portugal), near the entrance to the wall where the main tourist attractions are located. Although the hotel opened in 2015, the history of the building in which it is housed dates back to the 19th century. The building was erected in 1831, one year after the prior of S. Pedro da Vila de Óbidos, António Gonçalves d’Asseca, acquired the Casas da Calçada next to the Chafariz Novo, with the purpose of founding a convent for nuns. The work, financed by King D. Miguel, began the following year, and the chapel was concluded in 1883 with the invocation of Jesus, Mary and Joseph.
  • PublicaçãoAcesso Restrito
    Enablers for the Success for Competitive Stance in Portuguese Companies Due to Digital Transformation During Covid-19
    (Springer, 2023-10-31) Durão, Natércia; Santos-Pereira, Carla; Ferreira, Maria João; Moreira, Fernando
    The rapid development of digital technologies has dramatically affected organizations across a wide range of business sectors. Companies that rely on/use such technologies and transform a significant part of their modus operandi, including operational and management, thus achieve digital transformation (DT), and their market value typically increases. Digital technologies—also called innovation accelerators—include, among many others, the Internet of Things (IoT), Big Data analytics, and Artificial Intelligence (AI). In this circumstance, the main goals of this research are to understand how organizations are changing, what causes the change, and how different organizations work in practice “against” each other in the context of digital transformation. The research presented here involved 8183 companies, registered in the AICEP database of Portuguese companies, resulting in a sample of 93 with valid responses belonging to various sectors of activity. The statistical analysis used to identify the items that made up six defined dimensions: (1) Strategic Vision, (2) Culture of Innovation, (3) Know-how and Intellectual Property, (4) Digital Capabilities, (5) Strategic Alignment and (6) Technology assets was Exploratory Factor Analysis (EFA). The six dimensions make it easier to compare one business to others, even whether they are in similar stages of growth in terms of DT or within the same activity sector. The research demonstrates that to participate in DT inside an organization, various hard and soft skills are needed for the distinct aspects of the process. The findings suggest the high level of diversity and the necessity for a comprehensive strategy to handle businesses’ complexity, where leadership plays a crucial role. The research additionally shows how a variety of capabilities must be used to implement, evaluate, and monitor specific requirements in a particular environment to achieve DT.
  • ItemAcesso Restrito
    Digital communication strategy and tourism: Examining spanish Media coverage about Portugal as a tourist destination
    (Springer, 2023-10-05) Veríssimo, Medéia; Lobo, Juliana; Hernández, Ángela
    Online media can influence tourists’ decisions and help build the image of destinations, so monitoring media coverage is a crucial aspect of tracking a destination's reputation and evaluating the effectiveness of a digital communication strategy. Considering the relationship with international media is part of the Portuguese communication strategy to project its destination image and increase awareness in priority markets, this paper examines Spanish media coverage about Portugal as a tourist destination. For this purpose, the present study scanned Spanish online news over one year, identifying 81 mentions. Different types of online sources (e.g., news portals, online magazines, blogs, and Websites) were analyzed and then described based on several indicators, such as geographic reach, media names, type of coverage, and key messages. Results point to the fact that, although Portugal has been making online media efforts to reinforce its image as a diversified destination in terms of products and places, Spanish media coverage still associates Portugal with sun and sea tourism, mainly referring to destinations such as the Algarve. Therefore, this study aims to bridge the gap between theory and practice by discussing the relevance of digital media to tourism and describing the case of a destination communication strategy.
  • ItemAcesso Aberto
    The Importance of collective brands in protected areas management and promotion: Natural.PT, Portugal case study
    (IntechOpen, 2023-09-13) Nogueira, Sónia; Mesquita, Catarina; Durão, Marília; Albuquerque, Helena
    The objective of this study is to gain a deeper understanding of the importance of collective brands in protected areas and what is the process and impact of their development on protected areas management. This study is applied to the collective brand Natural.PT, in Portugal, using a case study approach. The study adds value to the existing literature insofar as it explores what the process of creating a collective brand involves, what benefits and/or difficulties, and what dynamics can be developed to promote this collective brand to the tourism players operating in protected areas. To this end, a qualitative study based on documentary analysis and interviews with key informants was developed, covering the different dimensions of protected areas management and collective brands. Natura.PT case is at an early stage and the main conclusions point to the need for promotion for this collective brand and a higher advantage for stakeholders allowing more decisions according to their personal and business interests and due to the fact of operating in a protected area.
  • ItemAcesso Aberto
    Personal leadership and communication abilities: Impacts on organizational performance
    (IntechOpen, 2023-09-01) Pereira, Manuel Sousa; Faria, Sílvia; Cardoso, António; Cairrão, Álvaro
    The aim of this study is to understand the importance of communication within the management of an organization as a way to promote creativity, innovation, employees’ engagement and competitive advantages. Leadership success seems to be related to the level and style of communication, the innovation strategy, the level of efficiency, the ability to plan and be proactive and, ultimately, the performance of the business itself. Thus, the authors propose to carry out an exploratory study with six active managers in the Portuguese market. The research aims to understand if it is important for managers to be perceived as a mediator. It is also our objective to know if the leader needs to be perceived as someone who is capable of inspiring, by betting on creativity, a proactive attitude and, above all, a collective vision of the organization itself, assertively communicated. Data indicate a consensual opinion on the part of the surveyed managers regarding the impact of leaders’ communication skills on the company’s performance. They all agree that the success of any organization is directly related to the ability of its managers to communicate and manage daily procedures.
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    Comunicação digital e estratégia de redes sociais em hotelaria: O caso da rede Marriott International
    (Livros Horizonte, 2023-07) Veríssimo, Medéia; Lobo, J.
    O turismo é uma indústria globalizante e um fenómeno, tanto a nível económico como social. É, assim, importante saber o que motiva, nos dias de hoje, os indivíduos a um trânsito permanente. Este nomadismo intermitente, onde cada chegada projeta nova partida, interpela-nos no sentido de percebermos que critérios são tidos em conta para a eleição de um dado destino turístico (em detrimento de tantos outros). Num mundo em que o turismo experiencial se afirma cada vez mais, as redes sociais contribuem para aumentar o valor da experiência dos viajantes, tanto relativamente aos destinos turísticos como aos hotéis, sendo que os agentes do negócio das viagens apostam cada vez mais no Marketing Digital.
  • ItemAcesso Restrito
    Artificial Intelligence effectiveness in customer experience at retail
    (IGI Global, 2023-07) Carvalho, João M. S.; Faria, Sílvia; Oliveira, Daniel Alves de
    Many academics and practitioners now understand artificial intelligence (AI) as a new way for brands to interact with clients and a tool to improve customer experience. Many companies have implemented AI systems at their offline stores to enhance customer experience. However, some studies reveal that most individuals tend to prefer human interactions. This research aims to understand consumers' perceptions of the benefits of using AI in retail and how this can contribute to a positive experience. This study used an online survey distributed to a sample of customers of a well-known international retailer. Findings indicate that AI effectiveness, studied by the customer experience proxy, impacts perceived service quality, customization, and brand trust, positively impacting brand commitment and loyalty. The scales and the model were assessed and validated for this data. This study reinforces how AI can enable customer experience and, by doing so, help retailers to have trusting clients, committed individuals to the point of sale, and even develop brand loyalty.
  • ItemAcesso Restrito
    Health and wellness Tourism in the pursuit of quality of life: A case study approach for Portugal and Hungary
    (IGI Global, 2023-02) Quintela, Joana; Costa, Carlos; Correia, Anabela
    The health and wellness tourism sector is one of the most dynamic in Europe and has experienced a significant worldwide increase in the last decades. It emerges as a key element of lifestyle, due to a set of circumstances and restrictions imposed by contemporary life. In this sense, health and wellness activities may be revealed as a means capable of satisfying the needs of the consumers, that constitute the modern wellness tourists. Although the pandemic of COVID-19 may have an impact on individuals' visits to health and well-being destinations, it may, on the other hand, contribute to an increase in health concerns, both from the perspective of cure and prevention, supported by a continuous search to raise QoL levels. The aim of this study is to identify the contribution of health tourism to the quality of life of the demand, identifying the satisfaction levels on its' different dimensions, and presents the results of a comparative study developed in Thermal Spas in Portugal and in Hungary, providing theoretical and practical contributions to this research field.
  • ItemAcesso Restrito
    E-Learning platforms in Heritage Education: A strategy to preserve traditional craftsmanship
    (IGI Global, 2023-03) Quintela, Joana; Palotás, Gábor
    The content of this chapter is based on the analysis of this triad - heritage, education, and ICTs. E-learning and m-learning make it possible to motivate students in the learning and teaching process. Working with ICT tools acquires importance with regard to the possibilities they offer for disseminating heritage, promoting historical learning and raising awareness of cultural diversity and its preservation.This document describes the planning phase for the development of building trades, an online platform that incorporates learning, involvement and autonomy of those interested in applying in diverse contexts and with diverse motivations the application of manual construction techniques, typical of traditional architecture of several European countries. The e-Academy of Building Trades - E-learning Platform of Traditional Craftsmanship is a transnational project answering the great need for new, innovative approaches in the education of craftsmanship related to traditional building methods.
  • ItemAcesso Aberto
    As rotas da Bairrada, do Dão e da Beira Interior enquanto estruturas dinamizadoras do turismo no território
    (UA Editora - Universidade de Aveiro, 2022-07) Carneiro, Maria João; Kastenholz, Elisabeth; Cunha, Diana; Pato, Maria Lúcia; Duarte, Paulo; Simões, Orlando; Barroco, Cristina; Silva, Carla; Alves, Helena; Pereira, Carla; Paço, Arminda; Albuquerque, Helena
    As rotas relacionadas com o vinho têm um elevado potencial para promover a dinamização e o desenvolvimento dos territórios onde se integram. O presente capítulo tem como objetivo discutir o importante papel destas rotas, bem como caracterizar três destas rotas existentes na Região Centro de Portugal – a Rota da Bairrada, a Rota dos Vinhos do Dão e a Rota dos Vinhos da Beira Interior – e os territórios em que se localizam. Com base em dados secundários, foi feita uma caracterização dos territórios abrangidos pelas rotas em termos de aspetos relacionados com a população, o vinho, outras atrações turísticas além do vinho, equipamentos e infraestruturas de apoio ao turismo, sendo também feita uma caracterização das rotas propriamente ditas. O capítulo termina com uma análise e comparação das rotas e a apresentação de algumas implicações para os agentes do setor do enoturismo e responsáveis pela gestão de rotas relacionadas com vinhos.
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    The need for self-sufficiency and integrated water and energy management: The case study in the water supply system in a small mountain town
    (Springer, Cham, 2023-03-08) Silva, Ana R.C.; Silva, Ricardo M.; Osório, Gerardo J.; Charrua-Santos, Fernando; Espírito-Santo, António
    The "Smart energy” concept focuses on (i) being available and accessible in quantity and quality, (ii) being sustainable, that is, economically viable, socially fair, and environmentally correct, and (iii) the 4Es: Energy Amount, being available for consumption; Economic Energy, having viable cost and price; Equity Energy, serving the population with social justice; and Ecologic Energy, not deteriorating nature. Obeying 4Es is demanding, with major stakeholders interacting in the production and consumption policies, and so, the balance between energy and water security within the 4E’s is quite complex, regarding the minimization damage. The main goal of this chapter is to present the results of the EdGeWiSe Project – Energy and Water Systems Integration and Management, which research area focuses on contributing to the integration of water and energy systems in a single and highly efficient system, following the dynamics of the 4Es, specifically, presenting the case study of the development and implementation of a real-scale pilot in an urban context, which took place at Alexandre Aibeo Park, in the mountain city of Covilha, Portugal, considering an integrating water-energy system.
  • ItemAcesso Restrito
    Eurozone's macroprudential policy and financial stability
    (Elsevier, 2023-08) Lobo, Carla Azevedo; Pacheco, Luís Miguel
    Macroprudential policy gained attention after the 2010 European sovereign debt crisis. The increasingly globalized world poses systemic risk to economic activity and, in the European context, tailoring policies to diverse economies while achieving stability is a challenging task. The literature lacks conclusive evidence on the stability and impact of macroprudential policy, especially in light of recent events like the Covid-19 pandemic and the Ukraine conflict. Additionally, the rise of shadow banking underscores the importance of such policies in the Euro Zone. Current regulations do not guarantee financial system stability, but increased regulation following the debt crisis, and stable financial stress indicators indicate macroeconomic stability.
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    Geographical information systems in Tourism [entrada em enciclopédia]
    (Springer, 2023-04-25) Albuquerque, Helena; Martins, Filomena Maria Cardoso Pedrosa; Cardoso, Luís Manuel Tomás Galiza
    Geographical information systems (GIS) are tools that can represent, store, manage, analyze, update, and visualize spatial and regular data in an integrated environment. These tools operate on two data elements (Bahaire and Elliott-White 1999): geographical or spatial data (locational aspects) and attribute data (statistical and non-locational data associated with a spatial entity). [...]
  • ItemAcesso Restrito
    Social Media research in the Hotel Industry: A bibliometric analysis
    (Springer Nature, 2023-06-06) Durão, Marília; Veríssimo, Medéia; Moraes, Michelle
    Social media has become an indispensable marketing tool for tourism and hospitality, emerging as critical platforms for interaction and communication between brands and consumers. In the hotel industry, as in other sectors, social media plays an essential role in affecting the consumer journey and reshaping managerial practices. The remarkable growth of social media over the past decade has boosted interest in social media research, and the number of publications and citations on this theme has increased in recent years. The objective of this study is to review relevant literature pertaining to social media in the hotel industry using bibliometric analysis. It aims at portraying the current state of the art in this subfield of research, which is expected to continue growing and to identify future research opportunities. The present study uses VOSviewer to analyze research 973 documents published from 2017 to 2021, under the category “Hospitality, Leisure, Sports, Tourism,” collected from the Web of Science database. The analysis uncovers three key research groups and topics addressed in the extant literature on social media in the hotel industry: (1) “E-consumer behavior,” referring to social media influence on the customer decision-making process, customers’ perceptions of hotel services, as well as their evaluation of the hotel experience; (2) “Digital strategies for hotel businesses,” describing how social media can be part of the hotel strategy under different perspectives and unveiling the effect of social media on hotel performance; and (3) “Approaches to social media research in the hotel industry,” focusing on current research approaches, such as the use of sentiment analysis by the hotel industry, and the rise of big data and social media analytics.
  • ItemAcesso Restrito
    Leading digital transformation in Tourism and Hospitality
    (Springer Nature, 2023-06-06) Silva, Maria José; Durão, Marília; Lemos, Fernando Florim De
    At times of greater instability and uncertainty, which typically lead to high and widespread disruption, leadership is of particular importance to the resilience and survival of a substantial number of players across the tourism value chain. Digital technologies have been responsible not only for creating new business models, more innovative networking practices or digitising workforces but also for underpinning new processes across the whole value chain of tourism operations, from production to sales, promotion, distribution and new forms of consumption. Digitalisation widens the base of economic activities, promoting skilled employment and sustainably supporting faster development, particularly tourism and hospitality. This chapter aims to contribute to a deeper understanding of the importance of leadership for an effective digital transformation of tourism and hospitality. It also becomes crucial to identify which factors wield more significant influence on strategic leadership by assessing the leaders’ roles in decision-making and their levels of awareness of digital transformation, which led to the semi-structured interview of 29 tourism leaders. Despite this focus on the leaders’ competencies for digitalisation, no new strategy can be envisioned without change; whatever its nature, digital or other, change depends on strong and effective leadership.
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    Trends in the Hospitality Industry: A global perspective
    (Springer Nature, 2023-06-06) Marques, Jorge; Marques, Rui Pedro
    Over the past few years, there have been changes in tourist accommodation, whether through new investments or restructuring and upgrading existing tourist accommodation. We have witnessed a greater diversity in the offer of leisure facilities (conference rooms and spas, among others), the implementation of more sustainable measures, the introduction of technological innovations and the association of themes or tourist products to the basic concept. Local accommodation (short-rental accommodation) has also changed the global panorama of hospitality, providing a complementary alternative to traditional tourist accommodation. These changes, being just a few examples, are seen as ways of valuing the business model and creating a more competitive offer that meets the specific requirements of tourism demand that is increasingly segmented and influenced by the changes that have also occurred in consumer behaviour. This chapter gives an insight into the latest trends impacting hospitality and how they affect the hotel industry, mainly focusing on the leading technological innovations used in hotels. The aim is to understand better the global trends that will continue to influence the dynamics in hospitality, focusing on digital transformation in the hotel industry.
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    Emotions and their impact on employee happiness and satisfaction in organizational performance
    (IntechOpen, 2023-04-26) Pereira, Manuel Sousa; Cardoso, António; Faria, Sílvia; Cairrão, Álvaro Miguel da Costa
    The objective of this study is to contextualize and understand the different emotions felt by employees, as well as their involvement and performance in the context of small and medium-sized Portuguese companies. An online questionnaire was developed, with a total of 227 participants; 210 were validated and 17 were excluded due to missing answers. Results show that as anger, anxiety and discouragement increase, happiness decreases; and, if there is an increase or an improvement in relationships, involvement and happiness increase, so do performance and satisfaction at work.
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    O bem-estar subjetivo das crianças em acolhimento familiar institucional
    (Juruá Editora, 2023-03) Delgado, Paulo; Carvalho, João M. S.
    O bem-estar subjetivo (BES) constitui uma importante dimensão no estudo da qualidade de vida das pessoas, podendo ser definido como as percepções, pretensões e avaliações que elas fazem dos diferentes fatores e circunstâncias da sua vida (CASAS, 2011). [...]
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    Digital transformation in organizations and its impact on knowledge management: A quantitative study
    (IGI Global, 2022-06) Pereira, Manuel Sousa; Sá, José Carlos; Cardoso, António; Magalhães, Miguel; Faria, Sílvia
    This study aims to understand the relevance of digital transformation and its impact on organizations in Portugal. In this way, it is intended to evaluate the application of technologies, knowledge management, and incremental innovation in an organizational context. As a methodology, the authors intend to prepare a questionnaire in Google Docs, mainly using the Likert scale, which will be shared through LinkedIn. Having obtained 291 responses that will be analyzed in order to confirm or not the variables under analysis, this academic research intends to understand the explanatory factors of the impact of digital transformation and the contributions to the identification, contextualization, and importance for better knowledge management. The results proved to be relevant for the effective understanding of digital transformation in organizations in Portugal.