Digital Justice in the EU: Integration of BPMN and AI into ODR Processes

Abstract

With the proliferation of ODR service providers, there is a critical necessity to establish mechanisms supporting their functioning, particularly while designing ODR processes. This article aims to examine the impact of process modelling using BPMN, and of its relevance in the integration of AI into ODR processes within the EU. BPMN allows a meticulous depiction of all the ODR process steps, stakeholders, and underlying data in structured formats that are readable and interpretable by both humans and AI, which enables its integration. The advantages include predictive analysis, identification of opportunities for continuous improvement, operational efficiency, cost and time reduction, and enhanced accessibility for self-represented litigants. Additionally, the transparency afforded by explicitly incorporating AI in BPMN notation fosters a clearer comprehension of processes, facilitating management and informed decision-making. Nevertheless, it remains imperative to address ethical concerns such as algorithmic bias, fairness, and privacy.