Organisational knowledge in IS: A tool to support IS Intervention Methodologies

Abstract

The design of any complex products, such as information systems (IS), involves the coordination of different activities and knowledge. The systematisation of that knowledge must be considered in order to achieve IS levels of efficiency and effectiveness and to make organisations answers in turbulent times more agile. This paper presents an architecture of IS (CSIS — Concept System of Intervention Activities of Information Systems) which must be used, totally or partially, by the different IS intervention methodologies, as they create/restructure the organisations IS. CSIS purposes an integrated and holistic view of IS and presents the knowledge involved in IS creation. Recognising that different IS interventions use subsets of that knowledge, four knowledge patterns were identified relating the following type of IS interventions: Information Systems Development (ISD), Information Systems Planning (ISP), Business Process Reengineering (BRP) and Total Quality Management (TQM).