FCASM2T: The Tools and functionalities: Features identification process

dc.contributor.authorFerreira, Maria João
dc.contributor.authorSeruca, Isabel
dc.contributor.authorMoreira, Fernando
dc.date.accessioned2015-12-14T10:16:01Z
dc.date.available2015-12-14T10:16:01Z
dc.date.issued2015-10-07
dc.description.abstractThe huge popularity and evolution of the Web in the last decade, and the rapid advances in ICT allowed an exponential growth of the volume and diversity of data produced by social media. The widespread use of social media has encouraged citizens to give their opinions more freely and actively participate in several aspects of modern life. The data provided in this context can have a great impact on business, where often opinions of customers may contribute to the success of a product or service, or destroy the reputation of a brand or a company. The effective and full use of social media by organizations require that they are able to monitor and analyse the high volumes of heterogeneous data that are produced by these media, so as to obtain relevant information and valuable insights for decision making and for conducting their business. Due to the diversity of social media monitoring tools available and wide range of features offered, the FCASM2T (Framework for classification and adoption of social media monitoring tools) was proposed to classify and guide the process of adoption of such a tool (or set of tools) by an organization. This paper addresses the first stage of the framework, the Tools and functionalities/features identification process, describing its rationale and way-of-working.pt
dc.identifier.citationMoreira, F., Seruca, I. & Ferreira, M. J. (2015). FCASM2T: The Tools and functionalities: Features identification process. In Maria Manuela Cruz-Cunha and Varajão João Eduardo (eds.). Procedia Computer Science The 7th Conference on ENTERprise Information Systems (CENTERIS 2015). Volume 64, 2015, Pages 170–179 Vilamoura, Algarve, Portugal, 7 to 9 October. doi:10.1016/j.procs.2015.08.478pt
dc.identifier.urihttp://hdl.handle.net/11328/1345
dc.language.isoengpt
dc.peerreviewedyespt
dc.publisherElsevier: Maria Manuela Cruz-Cunha and Varajão João Eduardopt
dc.rightsopen accesspt
dc.subjectSocial mediapt
dc.subjectSocial media monitoring toolspt
dc.subjectFrameworkpt
dc.subjectThresholdspt
dc.titleFCASM2T: The Tools and functionalities: Features identification processpt
dc.typeconferenceObjectpt
degois.publication.firstPage170pt
degois.publication.lastPage179pt
degois.publication.titleProcedia Computer Science The 7th Conference on ENTERprise Information Systems (CENTERIS 2015)pt
degois.publication.volume64pt
dspace.entity.typePublicationen
person.affiliation.nameREMIT – Research on Economics, Management and Information Technologies
person.affiliation.nameREMIT – Research on Economics, Management and Information Technologies
person.affiliation.nameUniversidade Portucalense
person.familyNameFerreira
person.familyNameSeruca
person.familyNameMoreira
person.givenNameMaria João
person.givenNameIsabel
person.givenNameFernando
person.identifier.ciencia-id5C16-639B-5E48
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person.identifier.ciencia-id7B1C-3A29-9861
person.identifier.orcid0000-0003-4274-8845
person.identifier.orcid0000-0002-9951-6378
person.identifier.orcid0000-0002-0816-1445
person.identifier.ridO-3023-2015
person.identifier.ridP-1273-2014
person.identifier.ridP-9673-2016
person.identifier.scopus-author-id57193559489
person.identifier.scopus-author-id6508239883
person.identifier.scopus-author-id8649758400
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relation.isAuthorOfPublication.latestForDiscovery4b6dcd84-a387-474c-a23b-299984fdcc92

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