An initial proposal for a Web 2.0 information system that supports a 360º customer loyalty assurance process in private healthcare organization

dc.contributor.authorMagalhães, Duarte
dc.contributor.authorMartins, José
dc.contributor.authorGonçalves, Ramiro
dc.contributor.authorBranco, Frederico
dc.contributor.authorOliveira, Manuel
dc.contributor.authorMoreira, Fernando
dc.date.accessioned2018-10-10T15:09:44Z
dc.date.available2018-10-10T15:09:44Z
dc.date.issued2017
dc.description.abstractThis study translates how the potential exists for ICT and Web 2.0 to promote and improve the quality and efficiency of the supply of health services. The segmented and personalized access to individual clinical records is considered in the context of basic support information which simultaneously facilitates an initial screening by a health professional, to all those who fit in a universe of clients and patients of Private Healthcare Organizations - PHO. The context is of excellent customized health care which builds trusting relationships with the target market. The project does however recognize barriers to this change namely by making the health system more transparent clinicians who hitherto have gone mainly unquestioned and unnoticed will subsequently possibly be subject to more scrutiny and possible judicial action in case of mal practice. Nonetheless, with this work we aim to present an initial position relative to the need for the existence of information systems which support the process of creation of customer loyalty in private organizations delivering health care services.pt_PT
dc.identifier.citationMagalhães, M., Gonçalves, R., Branco, F., Au-Yong-Oliveira, M., & Moreira, F. (2017). An initial proposal for a Web 2.0 information system that supports a 360º customer loyalty assurance process in private healthcare organization. In Á. Rocha, A. Correia, H. Adeli, L. Reis, S. Costanzo (Eds.), Recent Advances in Information Systems and Technologies. WorldCIST 2017. Advances in Intelligent Systems and Computing (vol. 571, pp. 264-273). doi: 10.1007/978-3-319-56541-5_27. Disponível no Repositório UPT, http://hdl.handle.net/11328/2329pt_PT
dc.identifier.doi10.1007/978-3-319-56541-5_27pt_PT
dc.identifier.urihttp://hdl.handle.net/11328/2329
dc.language.isoengpt_PT
dc.publisherSpringerpt_PT
dc.rightsopen accesspt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectWeb 2.0pt_PT
dc.subjectInformation systempt_PT
dc.subjectCustomer loyaltypt_PT
dc.subjectPrivate healthcare organizationpt_PT
dc.titleAn initial proposal for a Web 2.0 information system that supports a 360º customer loyalty assurance process in private healthcare organizationpt_PT
dc.typebook partpt_PT
degois.publication.firstPage264pt_PT
degois.publication.lastPage273pt_PT
degois.publication.titleTrends and Advances in Information Systems and Technologiespt_PT
degois.publication.volume571pt_PT
dspace.entity.typePublicationen
person.affiliation.nameUniversidade Portucalense
person.familyNameMoreira
person.givenNameFernando
person.identifier.ciencia-id7B1C-3A29-9861
person.identifier.orcid0000-0002-0816-1445
person.identifier.ridP-9673-2016
person.identifier.scopus-author-id8649758400
relation.isAuthorOfPublicationbad3408c-ee33-431e-b9a6-cb778048975e
relation.isAuthorOfPublication.latestForDiscoverybad3408c-ee33-431e-b9a6-cb778048975e

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