Influence of service quality and satisfaction in future behavioural intentions among health and wellness users

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dc.contributor.authorCorreia, Anabela G.
dc.contributor.authorQuintela, Joana
dc.date.accessioned2019-07-01T10:38:36Z
dc.date.available2019-07-01T10:38:36Z
dc.date.issued2014-10
dc.description.abstractThis paper analyses the influence of service quality and satisfaction in future behavioral intentions in health and wellness tourists. Service quality was defined by Parasuraman, Zeithaml e Berry (1985) through the SERVQUAL scale with five dimensions: tangibility, reliability, responsiveness, assurance, and empathy. To analyse the future behavioral intentions, we considered the return and recommend intentions. A survey was conducted at five health and wellness tourism units situated in the central region of Portugal and the sample was constituted by a total of 268 users. The result analysis permitted to verify that service quality and satisfaction influences future behavioral intentions. It appears to be evident that the dimensions of assurance and empathy are the ones that most influence future behavioral intentions. In what concerns to satisfaction, we verify that it’s related with these both intentions, but mainly with the intention to return and to and reuse those health and wellness services. These results and the implications for health and wellness tourism organizations are discussed.pt_PT
dc.identifier.citationQuintela, J. A., & Correia, A. G (2014). Influence of service quality and satisfaction in future behavioural intentions among health and wellness users. Global Advanced Research Journal of Management, Business Studies and Economics, 3(10), 457-464. Disponível no Repositório UPT, http://hdl.handle.net/11328/2740pt_PT
dc.identifier.issn2315-5086
dc.identifier.urihttp://hdl.handle.net/11328/2740
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.relation.publisherversionhttp://garj.org/garjmbs/10/2014/3/10/influence-of-service-quality-and-satisfaction-in-future-behavioral-intentions-among-health-and-wellness-userspt_PT
dc.rightsopen accesspt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectService qualitypt_PT
dc.subjectSatisfactionpt_PT
dc.subjectBehavioral intentionspt_PT
dc.subjectHealth and wellness tourismpt_PT
dc.subjectIntention of returnpt_PT
dc.subjectIntention of recommendpt_PT
dc.titleInfluence of service quality and satisfaction in future behavioural intentions among health and wellness userspt_PT
dc.typejournal articlept_PT
degois.publication.firstPage457pt_PT
degois.publication.issue10pt_PT
degois.publication.lastPage464pt_PT
degois.publication.titleGlobal Advanced Research Journal of Management, Business Studies and Economicspt_PT
degois.publication.volume3pt_PT
dspace.entity.typePublicationen
person.affiliation.nameREMIT - Research on Economics, Management and Information Technologies
person.familyNameQuintela
person.givenNameJoana
person.identifier.ciencia-id0E10-1DCB-F241
person.identifier.orcid0000-0002-4475-2744
relation.isAuthorOfPublicationd832c096-0d78-4f5c-9599-e234c38a4249
relation.isAuthorOfPublication.latestForDiscoveryd832c096-0d78-4f5c-9599-e234c38a4249

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HPC - Artigos em Revistas Internacionais / Papers in International Journals.