Quintela, Joana
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Quintela
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Joana
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Joana Quintela
Biografia
Joana A. Quintela is an Assistant Professor at the Department of Tourism, Heritage and Culture of Portucalense University and Coordinator of the Short Master - Wine Sommelier and Global Wine Market. She holds a PhD in Tourism (European Doctorate) and a Specialization Course in Hotel Management. She is a REMIT - Research in Economics, Management, and Information Technologies member. Her research interests in tourism and hospitality, focused mainly on service quality and health and wellness, with an emphasis on marketing, sustainability, happiness, and quality of life. She also participates as a coordinator and researcher in several ERASMUS + projects.
Joana A. Quintela é doutorada em Turismo (Doutoramento Europeu) pela Universidade de Aveiro e tem um Curso de Especialização em Direção Hoteleira pela ADHP. é Professora Auxiliar do Departamento de Turismo, Património e Cultura da Universidade Portucalense e Coordenadora do Short Master - Wine Sommelier e Mercado Global de Vinhos. É membro do REMIT - Research in Economics, Management, and Information Technologies. Os seus interesses de investigação focam-se no turismo e hospitalidade, com ênfase na saúde e no bem-estar, com ênfase no marketing, sustentabilidade, felicidade e qualidade de vida. Participa também como coordenadora e investigadora em vários projetos ERASMUS +.
Afiliação:
REMIT - Research on Economics, Management and Information Technologies
DTPC - Departamento de Turismo, Património e Cultura.
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0E10-1DCB-F241Projetos de investigação
Unidades organizacionais
REMIT – Research on Economics, Management and Information Technologies
Centro de investigação que que tem como objetivo principal produzir e disseminar conhecimento teórico e aplicado que possibilite uma maior compreensão das dinâmicas e tendências económicas, empresariais, territoriais e tecnológicas do mundo contemporâneo e dos seus efeitos socioeconómicos. O REMIT adota uma perspetiva multidisciplinar que integra vários domínios científicos: Economia e Gestão; Ciências e Tecnologia; Turismo, Património e Cultura.
Founded in 2017, REMIT – Research on Economics, Management and Information Technologies is a research unit of Portucalense University. Based on a multidisciplinary and interdisciplinary perspective it aims at responding to social challenges through a holistic approach involving a wide range of scientific fields such as Economics, Management, Science, Technology, Tourism, Heritage and Culture.
Grounded on the production of advanced scientific knowledge, REMIT has a special focus on its application to the resolution of real issues and challenges, having as strategic orientations:
- the understanding of local, national and international environment;
- the development of activities oriented to professional practice, namely in the business world.
7 resultados
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Publicação Acesso Aberto The impact of short-term rental accommodation in urban tourism: A comparative analysis of tourists’ and residents’ perspectives2024-07-11 - Albuquerque, Helena; Quintela, Joana; Marques, JorgeUrban tourism has witnessed significant growth in recent years, driven by various factors that foster the transformation of urban areas into tourist hotspots. These factors include a rising interest in culture and heritage, ongoing urban redevelopment and conversion processes, and the introduction of new experiences and activities. Two particularly influential factors contributing to this growth are low-cost travel, which facilitates more accessible access to urban destinations, and the emergence of new types of accommodation, such as short-term rental (also known as local accommodation or Airbnb-type accommodation). The sudden and continuous growth of this type of tourist accommodation brings new challenges to cities and local communities. On the positive side, it contributes to job opportunities, the dynamism of the local economy, and urban revitalization. On the other hand, it also represents more difficulty in retaining the local population in city centers, as more and more buildings are converted into hostels and tourist apartments. In this context, it becomes essential to conduct studies evaluating the impacts of these dynamics in urban areas and how they influence residents’ and visitors’ perspectives. Therefore, this study aims to identify the main transformations resulting from short-term rental (STR) development, focusing on the impacts felt by tourists and residents in Porto. A questionnaire was distributed to tourists and residents in Porto’s city center in June 2023. The results reveal differences in opinions between tourists and residents, particularly concerning historical heritage preservation, local population relocation, and reduced housing availability for residents. Nevertheless, there is a similarity in their opinions regarding the stimulus that local accommodation brings to the economy and the rehabilitation of buildings and urban areas. This study reinforces the need to pay more attention to the future development of tourist accommodation in city centers, especially regarding local policies and territorial planning, to balance better tourism development and local communities’ quality of life.Publicação Acesso Aberto Academic tourism through the perspective of Erasmus students2022-05-30 - Quintela, Joana; Albuquerque, Helena; Pinho, Micaela; Marques, JorgeThis paper conducts a literature review on a topic that is still little explored, which is academic tourism, and explores through empirical research the perspectives of international students who have chosen the city of Porto to undertake Erasmus mobility. The main objective of the study is to better understand the motivations and factors that influence international student’s decisions to choose the location where they develop their mobility programs. An online survey was administrated and a total of 122 valid answers were collected. The data were analysed by descriptive and inference statistics. Results show that there are four main factors that influence this segment: quality and prestige of the universities; people's characteristics and hospitality; weather and landscape and being a fashionable destination.Publicação Acesso Aberto Wellness Tourism Experience on the Rise Post COVID: Behavioural Demand Trends and Expectations2022 - Hekmat, Nasim; Marques, Jorge; Quintela, Joana; Ramazanova, MakhabbatThis chapter synthesizes the emergence of the growing wellness tourism segment in an era of post-COVID-19 travel when consumer mentality has been radically changed and shifted towards different needs. This includes any activity that allows tourists to work on themselves mentally or physically and present several considerations and recommendations for the wellness industry to take full advantage of tourism opportunities moving forward. It aims to help understand consumer behaviour and preferences by predicting wellness tourism trends and developments, acknowledging the gaps in the research available for understanding wellness tourism post covid and reflecting the experience economy perspective in the sector. A research method was developed, including a literature review and survey application to potential wellness tourists. Discussion of results is provided, along with main conclusions, allowing the identification of trends and development measures to help improve wellness tourism in a post-COVID era.Publicação Acesso Aberto Wellness tourism from consumers' perspective: An exploratory analysis2022-05 - Hekmat, Nasim; Quintela, Joana; Ramazanova, Makhabbat; Marques, JorgeThis paper summarizes the perspectives of health and wellness tourism consumers, to better understand the factors that influence this tourism product. A quantitative approach was adopted to collect primary data through the application of an online survey to effective and potential health and wellness tourism consumers between January and April 2021. Results show that growing number of consumers tend to value health and wellness tourism as a holistic experience, in which not only products specifically related to health and wellness treatments are of particular importance, but also activities related to leisure, recreation and culture. This paper provides a basis of research and analysis for global wellness and tourism industry stakeholders. The aim is to help the industry understand consumer behaviour and preferences in the traveller’s process of choosing a destination for a wellness vacation. This is achieved by predicting wellness tourism trends and developments, by acknowledging the gaps in the research available for understanding wellness tourism and reflecting the experience economy perspective in the sector.Publicação Acesso Restrito Tourism and Hospitality internships in Higher Education: A competency-based framework2024-09-29 - Quintela, Joana; Durão, Marília; Veríssimo, Medéia; Marques, JorgeHigher education internships have the general goal of providing an active learning experience that supplements classroom learning, helping students transition to the labor market. Thus, internships can provide a valuable practical background to entering the labor market. Through internships, students can develop and apply the skills, theories, and concepts learned in their study programs, as well as gain industry-specific knowledge and competencies, enhancing their employability. Internships are also perceived as critical experiences influencing students’ decisions to join the tourism and hospitality workforce. First-hand experiences can give students a more robust and realistic view of the industry, playing a decisive role in shaping their future behavior. This research aims to contribute to a deeper understanding of the on-the-job training experiences of tourism and hospitality management students, modeling a competency-based framework. An exploratory research approach was adopted, combining theoretical and empirical methods: a comprehensive review of the extant literature on relevant skills and competencies for the tourism and hospitality industry and the analysis of undergraduate students’ accounts collected from internship reports that offered insights into the practical experiences of students and the competencies developed herewith. This study proposes a conceptual framework that integrates three sets of competencies: (i) cognitive and functional competencies, (ii) personal and social competencies, and (iii) professional competencies. Active learning experiences such as internships are posited as part of a formative continuum that begins with undergraduate education and transfers to the labor market. The proposed framework advances research in higher-level skill development and assists educators and organizational leaders in developing a graduate-level skilled workforce more efficiently by considering the strategic role of internships.Publicação Acesso Restrito Tourism and Hospitality internships in Higher Education: A competency-based framework2023-12-12 - Quintela, Joana; Marques, Jorge; Durão, Marília; Veríssimo, MedéiaHigher education internships have the general goal of providing an active learning experience that supplements classroom learning, helping students transition to the labor market. Thus, internships can provide a valuable practical background to entering the labor market. Through internships, students can develop and apply the skills, theories, and concepts learned in their study programs, as well as gain industry-specific knowledge and competencies, enhancing their employability. Internships are also perceived as critical experiences influencing students’ decisions to join the tourism and hospitality workforce. First-hand experiences can give students a more robust and realistic view of the industry, playing a decisive role in shaping their future behavior. This research aims to contribute to a deeper understanding of the on-the-job training experiences of tourism and hospitality management students, modeling a competency-based framework. An exploratory research approach was adopted, combining theoretical and empirical methods: a comprehensive review of the extant literature on relevant skills and competencies for the tourism and hospitality industry and the analysis of undergraduate students’ accounts collected from internship reports that offered insights into the practical experiences of students and the competencies developed herewith. This study proposes a conceptual framework that integrates three sets of competencies: (i) cognitive and functional competencies, (ii) personal and social competencies, and (iii) professional competencies. Active learning experiences such as internships are posited as part of a formative continuum that begins with undergraduate education and transfers to the labor market. The proposed framework advances research in higher-level skill development and assists educators and organizational leaders in developing a graduate-level skilled workforce more efficiently by considering the strategic role of internships.Publicação Acesso Aberto Challenges of hotel management in historic buildings2024-05-08 - Quintela, Joana; Marques, JorgeThis study is an exploratory approach to the concept of historic hotels, aiming to identify management's main challenges. Adaptinghistoric buildings to hotelscan beseen from the perspective of innovation, market differentiation and increased quality of service. However, this adaptation process challenges hotel management from an operational and conceptual perspective. The study is based on work carried out in the classroom, involving teachers and students from different curricular units throughan interdisciplinary project. The research work was structured through subsequent phases: literature review and concept clarification of historic hotels; identification of the main challenges related to historic hotels' management; identification and development of adequate tools for collecting primary data; and application of the primary data collection tools.