Challenges of hotel management in historic buildings

Abstract

This study is an exploratory approach to the concept of historic hotels, aiming to identify management's main challenges. Adaptinghistoric buildings to hotelscan beseen from the perspective of innovation, market differentiation and increased quality of service. However, this adaptation process challenges hotel management from an operational and conceptual perspective. The study is based on work carried out in the classroom, involving teachers and students from different curricular units throughan interdisciplinary project. The research work was structured through subsequent phases: literature review and concept clarification of historic hotels; identification of the main challenges related to historic hotels' management; identification and development of adequate tools for collecting primary data; and application of the primary data collection tools.