Jesus-Silva, Natacha

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Jesus-Silva

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Natacha

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Natacha Jesus-Silva

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Natacha Jesus-Silva has a PhD in Applied Economics from the University of Santiago de Compostela (USC) and a degree in Management from the Lusíada University of Lisbon. She has been a university lecturer since 2012 and is currently an Adjunct Professor at the Polytechnic Institute of Bragança - School of Technology and Management. She has previously worked in various areas, including Quality Director; Finance Director; Logistics Manager; Infrastructure Director and Trainer. She is the author and co-author of articles published at international conferences and in international double peer-reviewed journals. She is currently an Integrated Member of UNIAG - Unidade de Investigação Aplicada em Gestão and a collaborating member of REMIT - Research on Economics, Management and Information Technologies. She is also a reviewer for indexed journals such as Lexis Localis and MDPI. She has recently carried out her research in projects with Competitive Funding from the European Union and is part of the COST network.

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0000-0002-6014-5602
A813-F058-F1BB
57210585810

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REMIT – Research on Economics, Management and Information Technologies
Centro de investigação que que tem como objetivo principal produzir e disseminar conhecimento teórico e aplicado que possibilite uma maior compreensão das dinâmicas e tendências económicas, empresariais, territoriais e tecnológicas do mundo contemporâneo e dos seus efeitos socioeconómicos. O REMIT adota uma perspetiva multidisciplinar que integra vários domínios científicos: Economia e Gestão; Ciências e Tecnologia; Turismo, Património e Cultura. Founded in 2017, REMIT – Research on Economics, Management and Information Technologies is a research unit of Portucalense University. Based on a multidisciplinary and interdisciplinary perspective it aims at responding to social challenges through a holistic approach involving a wide range of scientific fields such as Economics, Management, Science, Technology, Tourism, Heritage and Culture. Grounded on the production of advanced scientific knowledge, REMIT has a special focus on its application to the resolution of real issues and challenges, having as strategic orientations: - the understanding of local, national and international environment; - the development of activities oriented to professional practice, namely in the business world.

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  • PublicationRestricted Access
    Information technologies in quality management in higher education [comunicação oral]
    2023-09-25 - Carvalho, Liliana; Cardoso, Abílio; Jesus-Silva, Natacha
    The use of Information Technologies (IT) has played an increasingly important role in quality management in higher education. This article examines the impact of IT on improving quality management processes and promoting academic excellence in higher education institutions. IT offers a range of tools and solutions that enable higher education institutions to collect, analyze, and interpret relevant data for assessing and monitoring quality in higher education. Through learning management systems, online assessment platforms, and data analysis software, institutions can obtain accurate and real-time insights into student performance, teaching effectiveness, and student satisfaction. Furthermore, IT enables the implementation of quality management systems based on international standards, such as ISO 9001:2015, providing a structured framework for continuous improvement in higher education processes. These systems can facilitate the documentation of policies and procedures, the monitoring of performance indicators, and the conduct of internal and external audits, contributing to quality assurance and compliance with established standards. IT also plays a crucial role in communication and collaboration among the various stakeholders involved in quality management in higher education. Through online portals and platforms, students, faculty, administrators, and staff can share information, exchange feedback, and participate in decision-making processes, promoting a more participatory and transparent approach to quality management. However, it is important to emphasize that the effective implementation of IT in quality management requires a strategic approach and an institutional culture supportive of innovation. Higher education institutions must invest in suitable technological infrastructure, provide training and support to users, and ensure data security and privacy. IT plays a fundamental role in quality management in higher education by providing tools and solutions that contribute to the improvement of higher education processes, compliance with international standards, and effective communication among takeholders. The strategic adoption of IT can drive academic excellence and student satisfaction, fostering a culture of quality in higher education institutions.