Fiuza, Thamires Foletto

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Fiuza

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Thamires Foletto

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Thamires Foletto Fiuza

Biography

Thamires Foletto Fiuza has a degree in Tourism from the Federal University of Rio Grande (2014), a master's degree and a doctorate in Tourism and Hospitality from the University of Vale do Itajaí (2016, 2022). She is currently a lecturer at the State University of Paraná, working on the Tourism course at the Campo Mourão campus. Her thesis is related to the legitimacy of festivals and the perception of destination residents. Her research focuses mainly on the following themes: subjective well-being, residents, festivals, tourism impacts and legitimacy.

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0000-0002-3014-2611
6411-1AAD-8E7F
57216160898
JCE-2599-2023

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REMIT – Research on Economics, Management and Information Technologies
Centro de investigação que que tem como objetivo principal produzir e disseminar conhecimento teórico e aplicado que possibilite uma maior compreensão das dinâmicas e tendências económicas, empresariais, territoriais e tecnológicas do mundo contemporâneo e dos seus efeitos socioeconómicos. O REMIT adota uma perspetiva multidisciplinar que integra vários domínios científicos: Economia e Gestão; Ciências e Tecnologia; Turismo, Património e Cultura. Founded in 2017, REMIT – Research on Economics, Management and Information Technologies is a research unit of Portucalense University. Based on a multidisciplinary and interdisciplinary perspective it aims at responding to social challenges through a holistic approach involving a wide range of scientific fields such as Economics, Management, Science, Technology, Tourism, Heritage and Culture. Grounded on the production of advanced scientific knowledge, REMIT has a special focus on its application to the resolution of real issues and challenges, having as strategic orientations: - the understanding of local, national and international environment; - the development of activities oriented to professional practice, namely in the business world.

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    PublicationRestricted Access
    Perceptions of competences in Gastronomy Higher Education: A study in Santa Catarina, Brazil
    2025-03-29 - Vogel, Douglas Ricardo; Sohn, Ana Paula Lisboa; Ferasso, Marcos; Zucco, Fabricia Durieux; Fiuza, Thamires Foletto
    This study aims to investigate the perceptions of competence in Gastronomy Higher Education in Santa Catarina, Brazil. The research focused on the importance of competence across five dimensions: administrative, leadership, conceptual, technical, and interpersonal. A survey study design was employed, collecting data from a convenient, non-probabilistic sample of 400 participants, including students, alumni, professors, and business owners in the gastronomy sector. Descriptive statistics and analysis of variance (ANOVA) were employed for data analysis. The results indicated that competences related to team safety awareness and work systematization were perceived as highly important in the administrative dimension. However, promoting cooperative relationships between unions and managers and effectively dealing with employee complaints were perceived as less important. This research emphasizes the importance of incorporating industry perspectives into curriculum design to ensure graduates are well prepared for successful careers in the field.
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    PublicationOpen Access
    What will I share? An evaluation of electronic word-of-mouth on service quality and the tourist experience. A case study in Bento Gonçalves, Rio Grande do Sul, Brazil
    2025-05-15 - Flores, Luiz Carlos da Silva; Fiuza, Thamires Foletto; Vivian, Leticia Carvalho
    A destination's competitiveness and sustainability depend mainly on its ability to provide enriching experiences for visitors while at the same time guaranteeing excellence in service provision (Zibarzani et al., 2022). This research sought to carry out a case study in the city of Bento Gonçalves, located in Rio Grande do Sul, with the Wine Train ride as the object of study, using content generated by users via the Tripadvisor website to analyse the experience of tourists and their perceptions of the quality of services during their train ride. To do this, we used a theoretical review of experience, quality of service, customer satisfaction, user-generated content, and evaluation of tourist services. The methodological approach included the characterisation of the research, the data collection and analysis procedures adopted. The results showed the complexity of analysing quality in tourism, which involves various facets, including the main attraction, secondary services and the parties involved.