Perceived quality and users’ satisfaction with public–private partnerships in health sector

dc.contributor.authorCarvalho, João M. S.
dc.contributor.authorRodrigues, Nuno
dc.date.accessioned2022-07-05T15:18:13Z
dc.date.available2022-07-05T15:18:13Z
dc.date.issued2022-07-04
dc.description.abstractIn Portugal, the government has accepted private management within public hospitals since 1996. The objectives of the state were to ensure more efficiency in resource management and maintain or increase the service quality provided to the users. Four public hospitals have been managed with a public–private partnership (PPP) approach. This study aimed to empirically analyse the degree of satisfaction of the Portuguese population regarding the service quality provided by PPP and Public Management Hospitals (PMH) within a structural equation model, and verify if people’s literacy level, age, education, and income moderate their opinions. The study used 2077 valid questionnaire responses applied in the four regions served by the eight hospitals. The results show that the users of the PPP hospitals are more satisfied than those from PMH with statistical significance. Literacy level moderates the relationship between perceived quality and users’ satisfaction, and education moderates the same relationship only in the context of PPP hospitals. More educated people with a high literacy level are more demanding, both regarding PPP and PMH hospitals. Nevertheless, the results are very beneficial to the PPP model; thus, improved decision-making regarding contract renewal might help policymakers consider the findings of this paper.pt_PT
dc.identifier.citationCarvalho, J. M. S., & Rodrigues, N. (2022). Perceived quality and users’ satisfaction with public–private partnerships in health sector. International Journal of Environmental Research and Public Health, 19(13), 8188. https://doi.org/10.3390/ijerph19138188. Repositório Institucional UPT. http://hdl.handle.net/11328/4338pt_PT
dc.identifier.doihttps://doi.org/10.3390/ijerph19138188pt_PT
dc.identifier.issn1661-7827 (Print)
dc.identifier.issn1660-4601 (Electronic)
dc.identifier.urihttp://hdl.handle.net/11328/4338
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherMDPI - Multidisciplinary Digital Publishing Institutept_PT
dc.relation.publisherversionhttps://www.mdpi.com/1660-4601/19/13/8188pt_PT
dc.rightsopen accesspt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectPublic–private partnershipspt_PT
dc.subjectPublic management hospitalspt_PT
dc.subjectQuality of health servicespt_PT
dc.subjectUsers’ satisfactionpt_PT
dc.subjectLiteracy levelpt_PT
dc.titlePerceived quality and users’ satisfaction with public–private partnerships in health sectorpt_PT
dc.typejournal articlept_PT
degois.publication.firstPage8188pt_PT
degois.publication.issue13pt_PT
degois.publication.titleInternational Journal of Environmental Research and Public Healthpt_PT
degois.publication.volume19pt_PT
dspace.entity.typePublicationen
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