Perceptions of quality of work life in hospitality jobs: The role of interpersonal and supportive relations at work

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dc.contributor.authorDurão, Marília
dc.contributor.authorCosta, Carlos
dc.contributor.authorCarneiro, Maria João
dc.contributor.authorSegovia-Pérez, Mónica
dc.date.accessioned2024-07-08T10:31:59Z
dc.date.available2024-07-08T10:31:59Z
dc.date.issued2024-06-28
dc.description.abstractThis article addresses the concept of quality of work life (QWL) in the tourism and hospitality industry, emphasising its significance for employee well-being and retention. The focus is on the psychosocial working environment, particularly interpersonal and social interactions at the workplace, described in the existing literature as stressors and coping mechanisms crucial for managing high job demands. This is especially relevant considering the long working hours, heavy workloads, and high pressure that typify tourism and hospitality jobs. The study draws on 56 in-depth interviews with three groups of purposefully selected participants at various career stages in the hotel sector to examine the role of interpersonal and supportive relations in the workplace and its impact on the perceived QWL. Findings indicate that a positive working environment and strong social capital are pivotal in buffering job demands. Participants highly value workplace social relations, considering them essential aspects of their work life. Interpersonal and supportive relations at work emerge as the most influential dimension positively affecting QWL. These findings may have implications for organisational practices and policies that foster a supportive workplace culture, ultimately contributing to the well-being and retention of employees in the industry.
dc.identifier.citationDurão, M., Costa, C., Carneiro, M. J., & Segovia-Pérez, M. (2024). Perceptions of quality of work life in hospitality jobs: The role of interpersonal and supportive relations at work. Journal of Tourism, Sustainability and Well-being, 12(2), 146-166. https://doi.org/10.34623/pt6j-td67. Repositório Institucional UPT. https://hdl.handle.net/11328/5738
dc.identifier.issn2795-5044
dc.identifier.urihttps://hdl.handle.net/11328/5738
dc.language.isoeng
dc.publisherUniversidade do Algarve, CinTurs - Research Centre for Tourism, Sustainability and Well-Being
dc.relation.hasversionhttps://doi.org/10.34623/pt6j-td67
dc.rightsopen access
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectInterpersonal Relations at Work
dc.subjectSocial Support
dc.subjectPsychosocial Working Environment
dc.subjectQuality of Work Life
dc.subjectEmployee Well-Being
dc.subjectHospitality Professionals
dc.subject.fosCiências Sociais - Economia e Gestão
dc.subject.fosCiências Sociais - Psicologia
dc.titlePerceptions of quality of work life in hospitality jobs: The role of interpersonal and supportive relations at work
dc.typejournal article
dcterms.referenceshttps://www.jsod-cieo.net/journal-tsw/index.php/jtsw/article/view/461
dspace.entity.typePublication
oaire.citation.endPage166
oaire.citation.issue2
oaire.citation.startPage146
oaire.citation.titleJournal of Tourism, Sustainability and Well-being (JTSW)
oaire.citation.volume12
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.affiliation.nameREMIT – Research on Economics, Management and Information Technologies
person.familyNameDurão
person.givenNameMarília
person.identifier.ciencia-id9D11-ED5F-C0C8
person.identifier.orcid0000-0003-4739-053
person.identifier.ridJCE-4443-2023
person.identifier.scopus-author-id57191262557
relation.isAuthorOfPublication1b5fc659-104b-4623-8809-0aa531cd6e97
relation.isAuthorOfPublication.latestForDiscovery1b5fc659-104b-4623-8809-0aa531cd6e97

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