A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations

dc.contributor.authorTelino, Veronica
dc.contributor.authorMassa, Ricardo
dc.contributor.authorMota, Ioná
dc.contributor.authorGomes, Alexsandro
dc.contributor.authorMoreira, Fernando
dc.date.accessioned2021-04-15T10:37:59Z
dc.date.available2021-04-15T10:37:59Z
dc.date.issued2020-08-31
dc.description.abstractInformation Technologies represent a primary instrument in all types of organizations. However, their use is not always well planned in the public sector. The research proposes a methodology to build a realistic action plan that improves the use of information technology and its governance in public organizations. We conduct a case study using semi-structured interviews to investigate the different views of 8 decision-makers regarding the use of IT and its governance. The findings were analyzed systematically and synthesized into a set of perspectives on the subject. An interference matrix reveals how each view interferes and receives positive and/or negative interference from the others. Based on the matrix, the methodology applies criteria to prioritize the perspectives with the highest potential to improve the use of IT and its governance. The final product of the methodology is an action plan aligned with the vision of the institution’s decision-makers. The plan requires little effort to improve the use of IT and its governance. Seventeen views related to the use of IT and its governance emerged from the interviews. Four views that do not cause or receive harmful interference from other perspectives were selected to guide the plan elaboration. The methodology proved to be efficient for creating an action plan adapted to the institutional reality. According to the managers, the action plan represents with high precision the most urgent needs of the organization, respecting its work capacity and available resources for a project to improve the use of IT and its governance.pt_PT
dc.identifier.citationTelino, V., Massa, R., Mota, I., Gomes, A., & Moreira, F. (2020). A Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizations. Information, 11(9), 427. doi: 10.3390/info11090427. Disponível no Repositório UPT, http://hdl.handle.net/11328/3426pt_PT
dc.identifier.doi10.3390/info11090427pt_PT
dc.identifier.issn2078-2489 (Online)
dc.identifier.urihttp://hdl.handle.net/11328/3426
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherMDPIpt_PT
dc.relation.ispartofseries;9
dc.relation.publisherversionhttps://www.mdpi.com/2078-2489/11/9/427?type=check_update&version=2pt_PT
dc.rightsopen accesspt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectQualitative researchpt_PT
dc.subjectCase studypt_PT
dc.subjectGovernancept_PT
dc.subjectInformation technologypt_PT
dc.subjectPublic sectorpt_PT
dc.subjectUniversitypt_PT
dc.subjectBrazilpt_PT
dc.subject5W1Hpt_PT
dc.subjectGraphpt_PT
dc.subjectMatrixpt_PT
dc.subjectCovid-19pt_PT
dc.subjectSMART objectivept_PT
dc.subjectKPIpt_PT
dc.titleA Methodology for Creating a Macro Action Plan to Improve IT Use and Its Governance in Organizationspt_PT
dc.typejournal articlept_PT
degois.publication.firstPage427pt_PT
degois.publication.titleInformationpt_PT
degois.publication.volume11pt_PT
dspace.entity.typePublicationen
person.affiliation.nameUniversidade Portucalense
person.familyNameMoreira
person.givenNameFernando
person.identifier.ciencia-id7B1C-3A29-9861
person.identifier.orcid0000-0002-0816-1445
person.identifier.ridP-9673-2016
person.identifier.scopus-author-id8649758400
relation.isAuthorOfPublicationbad3408c-ee33-431e-b9a6-cb778048975e
relation.isAuthorOfPublication.latestForDiscoverybad3408c-ee33-431e-b9a6-cb778048975e

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