The effect of psychosocial working conditions on work engagement and burnout in European communication industry

dc.contributor.authorFerreira, Pedro
dc.contributor.authorLopes, João M.
dc.contributor.authorGomes, Sofia
dc.date.accessioned2025-02-17T10:19:22Z
dc.date.available2025-02-17T10:19:22Z
dc.date.issued2025-02-11
dc.description.abstractPurpose Responding to the lack of research on work engagement and burnout of professionals in the communication industries, this work’s main objective is to evaluate the effect of psychosocial working conditions (meaningful work, trust and recognition) on work engagement and burnout. Additionally, the mediating role of employee voice is tested. Design/methodology/approach The study takes a quantitative approach. A sample of 3,386 European workers in the communication industries was taken from the 2021 European Working Conditions Survey. The measurement of the main concepts is based on the variables available in the database above. The hypotheses were tested using the partial least squares method. Findings The results reveal that all psychosocial working conditions (meaningful work, trust and recognition) contribute to promoting work engagement and reducing burnout. Furthermore, employee voice is a mediator of the relationship between psychosocial working conditions, work engagement and burnout, although the presence of employee voice reduces the robustness of those relationships. Practical implications These results present relevant practical implications for managing workers in the communication industries, namely some clues to promote positive employee outcomes through the management of psychosocial working conditions. Originality/value This study examines the underexplored topic of work engagement and burnout in professionals in the communication industries as well as the relevance of psychological working conditions and employee voice to those outcomes. Furthermore, this study provides insightful information that is particularly useful to the European setting, where cultural aspects and working conditions may vary greatly from those in other parts of the world.
dc.identifier.citationFerreira, P., Gomes, S. & Lopes, J.M. (2025). The effect of psychosocial working conditions on work engagement and burnout in European communication industry. Corporate Communications: An International Journal, (published online: 11 February 2025), 1-18. https://doi.org/10.1108/CCIJ-10-2024-0178. Repositório Institucional UPT.https://hdl.handle.net/11328/6131
dc.identifier.issn1356-3289
dc.identifier.urihttps://hdl.handle.net/11328/6131
dc.language.isoeng
dc.publisherEmerald
dc.relationNECE-UBI, Research Centre for Business Sciences, Research Centre and this work are funded by FCT– Fundaç~ao para a Ci^encia e a Tecnologia, IP, project UIDB/04630/2020 and DOI identifier 10.54499/ UIDB/04630/2020.
dc.relation.hasversionhttps://doi.org/10.1108/CCIJ-10-2024-0178
dc.rightsrestricted access
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectEmployee voice
dc.subjectPsychosocial working conditions
dc.subjectWork engagement
dc.subjectBurnout
dc.subjectEurope
dc.subject.fosCiências Sociais - Economia e Gestão
dc.subject.ods08 - decent work and economic growth
dc.titleThe effect of psychosocial working conditions on work engagement and burnout in European communication industry
dc.typejournal article
dcterms.referenceshttps://www.emerald.com/insight/content/doi/10.1108/ccij-10-2024-0178/full/html
dspace.entity.typePublication
oaire.citation.endPage18
oaire.citation.issuePublished online: 11 February 2025
oaire.citation.startPage1
oaire.citation.titleCorporate Communications: An International Journal
person.affiliation.nameREMIT - Research on Economics, Management and Information Technologies
person.familyNameGomes
person.givenNameSofia
person.identifier.ciencia-idB415-29D7-EC1A
person.identifier.orcid0000-0002-0326-0655
person.identifier.ridAAX-9149- 2021
person.identifier.scopus-author-id36983012600
relation.isAuthorOfPublication05ebcd91-a47c-4480-bf6a-7865f2014dc2
relation.isAuthorOfPublication.latestForDiscovery05ebcd91-a47c-4480-bf6a-7865f2014dc2

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