An insight on B2B firms in the age of digitalization and paperless processes

dc.contributor.authorOliveira, José
dc.contributor.authorAzevedo, António
dc.contributor.authorFerreira, João J. M.
dc.contributor.authorGomes, Sofia
dc.contributor.authorLopes, João M.
dc.date.accessioned2021-11-12T18:20:59Z
dc.date.available2021-11-12T18:20:59Z
dc.date.issued2021-10-20
dc.description.abstractIn recent years and due to market demand and environmental regulations, firms have been changing their procedures regarding document production, handling, and filling. There has been a paradigm change in document sustention in order to attain such changes, from paper-based to electronic forms, resulting in the Digitization and Paperless Office Program (DPOP). The literature on digitization and paperless processes is profuse; nonetheless, it is outdated, uses only single or multiple case study approaches, and is limited to specific industries, such as healthcare or higher education. To overcome this gap, this research analyses the current implementation of the DPOP in five major sectors by using a country scale approach; consequently, this research study contributes to strengthening the literature in this area of knowledge. The methodology used is quantitative and is based on a questionnaire distributed to the most important economic sectors (education, health, trade, industry, and services) in Portugal. The results show that a DPOP positively impacts companies, as it increases profitability and, in most cases, is a sine qua non condition for negotiating with clients. Additionally, it favours companies’ image, reduces costs, and contributes to environmental sustainability. This research provides new insights into how firms using a DPOP may contribute to dematerialization and paper consumption reduction. It is also original as it covers multiple sectors using a country approach.pt_PT
dc.identifier.citationOliveira, J., Azevedo, A., Ferreira, J. J., Gomes, S., & Lopes, J. M. (2021). An insight on B2B firms in the age of digitalization and paperless processes. Sustainability, 13(11565), 1-23. doi. 10.3390/su132111565. Disponível no Repositório UPT, http://hdl.handle.net/11328/3802pt_PT
dc.identifier.doi10.3390/su132111565pt_PT
dc.identifier.issn1937-0695 (Print)
dc.identifier.issn1937-0709 (Electronic)
dc.identifier.urihttp://hdl.handle.net/11328/3802
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherMDPI - Multidisciplinary Digital Publishing Institutept_PT
dc.relation.ispartofseries;21
dc.relation.publisherversionhttps://doi.org/10.3390/su132111565pt_PT
dc.rightsopen accesspt_PT
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/pt_PT
dc.subjectDigitizationpt_PT
dc.subjectPaperless officept_PT
dc.subjectPaper reductionpt_PT
dc.subjectDematerializationpt_PT
dc.subjectOffice printing industrypt_PT
dc.subjectCorporate imagept_PT
dc.subjectServitizationpt_PT
dc.subjectDownsizingpt_PT
dc.subjectBusiness-to-business servicespt_PT
dc.titleAn insight on B2B firms in the age of digitalization and paperless processespt_PT
dc.typejournal articlept_PT
degois.publication.firstPage1pt_PT
degois.publication.issue11565pt_PT
degois.publication.lastPage23pt_PT
degois.publication.locationBasel, Switzerlandpt_PT
degois.publication.titleSustainabilitypt_PT
degois.publication.volume13pt_PT
dspace.entity.typePublicationen
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