Durão, Marília

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Data de nascimento

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Último Nome

Durão

Primeiro Nome

Marília

Nome

Marília Durão

Biografia

Marília Durão is an Assistant Professor and Coordinator of the Hospitality Management Degree at the University Portucalense. She holds a PhD in Tourism and a Master’s degree in Tourism Management and Planning from the University of Aveiro. She has been actively involved in several research projects and EU capacity-building and strategic partnership initiatives focusing on human resources management in the tourism and hospitality industry, entrepreneurship and innovation, destination management, sustainable tourism, and ecotourism. Afiliação: REMIT – Research on Economics, Management and Information Technologies. DTPC - Departamento de Turismo, Património e Cultura.

Identificadores

0000-0003-4739-053
9D11-ED5F-C0C8
57191262557
JCE-4443-2023

Projetos de investigação

Unidades organizacionais

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REMIT – Research on Economics, Management and Information Technologies
Centro de investigação que que tem como objetivo principal produzir e disseminar conhecimento teórico e aplicado que possibilite uma maior compreensão das dinâmicas e tendências económicas, empresariais, territoriais e tecnológicas do mundo contemporâneo e dos seus efeitos socioeconómicos. O REMIT adota uma perspetiva multidisciplinar que integra vários domínios científicos: Economia e Gestão; Ciências e Tecnologia; Turismo, Património e Cultura. Founded in 2017, REMIT – Research on Economics, Management and Information Technologies is a research unit of Portucalense University. Based on a multidisciplinary and interdisciplinary perspective it aims at responding to social challenges through a holistic approach involving a wide range of scientific fields such as Economics, Management, Science, Technology, Tourism, Heritage and Culture. Grounded on the production of advanced scientific knowledge, REMIT has a special focus on its application to the resolution of real issues and challenges, having as strategic orientations: - the understanding of local, national and international environment; - the development of activities oriented to professional practice, namely in the business world.

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Autor: Segovia-Pérez, Mónica × Assunto: Ciências Sociais - Psicologia ×

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  • Miniatura
    PublicaçãoAcesso Aberto
    Perceptions of quality of work life in hospitality jobs: The role of interpersonal and supportive relations at work
    2024-06-28 - Durão, Marília; Costa, Carlos; Carneiro, Maria João; Segovia-Pérez, Mónica
    This article addresses the concept of quality of work life (QWL) in the tourism and hospitality industry, emphasising its significance for employee well-being and retention. The focus is on the psychosocial working environment, particularly interpersonal and social interactions at the workplace, described in the existing literature as stressors and coping mechanisms crucial for managing high job demands. This is especially relevant considering the long working hours, heavy workloads, and high pressure that typify tourism and hospitality jobs. The study draws on 56 in-depth interviews with three groups of purposefully selected participants at various career stages in the hotel sector to examine the role of interpersonal and supportive relations in the workplace and its impact on the perceived QWL. Findings indicate that a positive working environment and strong social capital are pivotal in buffering job demands. Participants highly value workplace social relations, considering them essential aspects of their work life. Interpersonal and supportive relations at work emerge as the most influential dimension positively affecting QWL. These findings may have implications for organisational practices and policies that foster a supportive workplace culture, ultimately contributing to the well-being and retention of employees in the industry.