Critical success factors for BI implementation in a portuguese higher education institution

Abstract

The benefits recognized by integrated systems, integration, and information quality are beginning to prove insufficient to support decision-making and organization competitiveness. In this context, there is a marked growth of business intelligence (BI) systems, recognizing their analytical capacity and data integration. However, BI implementation projects bring to light two relevant technological critical success factors (CSFs): systems integration and information quality. This article reports the implementation of a BI project in a higher education institution. This project corroborates the literature highlighting the relevance of the technological CSF in achieving a successful BI implementation. Some recommendations to overcome difficulties regarding the technological CSF are also proposed.