An information systems architecture proposal for the thermalism sector

Abstract

The thermal SPA sector is currently experiencing a stable growth trend, which according to the World Tourism Organization (WTO) is expected to continue over the upcoming years. In Portugal, the sector has a very significant profile, with the existence of almost a hundred SPAs and thermal SPAs that generate a business volume (direct and indirect) of over 30 M€ per year. Although the beginning of the process of digital transformation of the sector is already visible, there is no holistic view of the sector which means that the currently existing information systems (IS) do not present a useful response to the needs faced by the sector. Therefore, an architecture proposal was conceived and described for an IS that provides a useful, efficient, and agile response to the needs of the entire thermalism sector and its stakeholders.