The contract as a tool for conflict management: Procedural agreements and digital innovation

Abstract

Dispute resolution is evolving from a judicial monopoly toward alternative methods increasingly shaped by digital technologies and artificial intelligence. The transition to Online Dispute Resolution, now irreversible, calls for tools that safeguard party autonomy and ensure procedural security. In this context, procedural agreements play a central role: they allow parties to define and control key aspects of the process, ensuring that individual preferences are respected. In the digital age, such agreements represent a crucial balance between innovation and self-determination.