Analysis of Enterprise Internet of Things Maturity Models: A review

Abstract

Maturity models are valuable tools when assessing the readiness and progress of technology incorporation in organizations, providing information for decision-making, resource allocation, and competitive advantage. The Internet of Things is a technology paradigm of global importance, especially for organizations, as it supports productivity improvements, real-time analysis, and customer satisfaction. Therefore, adopting and implementing this technology in enterprises brings several challenges, such as technological, organizational, security, and maturity issues. However, secondary studies that systematically compile the existing literature on these specific mechanisms for the enterprise domain are still being determined. This article aims to address this knowledge gap by conducting a review to deepen and synthesize the existing knowledge. This research followed established methodologies and protocols to synthesize and analyze the state of the art in the area; 489 documents were retrieved from seven bibliographic databases, and, applying inclusion and exclusion criteria, 36 primary studies were selected. The results indicate that the typical structures of maturity models incorporate technological, organizational, human, performance, and security dimensions through graded levels that denote the sophistication of the Internet of Things. Measurement techniques and metrics vary from model to model. There are few empirical validations or standardized improvement frameworks. The main conclusion is that there is a diversity of models, dimensions, indicators, and methods and a need for more comprehensive, adaptable, and user-friendly tools to help companies assess their Internet of Things maturity and inform future development strategies.