Integrating the is success model in the development of an Intranet project

Abstract

In recent years, several intranet implementation projects have been developed in organizations. These solutions have proven useful for improving communication and collaboration between departments and other organizational structures. However, intranet implementation projects are not without risks, and their adoption must be adequately managed to reduce deployment errors, resistance to change, and other problems that typically arise in information systems development projects. In order to contribute to improving success, this article proposes the use of Delone and McLean's Information Systems (IS) Success Model in the project management of corporate intranets and describes the case of a project carried out in a multinational business group. Our findings show that this model can be very useful in the context of practical processes informing the evaluation of project results.